Wrong label / grader notes don’t match 2 2

[Greg Ciraulo]

Hi,

My friend recently submitted two books of our’s under his CGC dealer account, both the same exact book. Either the grader notes are swapped or the labels are wrong. My book has a 9.0 label with his flaws in the grader notes for that cert # and his book is an 8.0 label with my flaw in the notes. They are distinguishable differences. What’s the process for fixing this? Are they regraded or re-evaluated? Is this a grader note mismatch in the system? It’s a relatively significant difference in value for the book. Pretty frustrating for us both.  

[eastcoaster]

3 hours ago, Greg Ciraulo said:

Hi,

My friend recently submitted two books of our’s under his CGC dealer account, both the same exact book. Either the grader notes are swapped or the labels are wrong. My book has a 9.0 label with his flaws in the grader notes for that cert # and his book is an 8.0 label with my flaw in the notes. They are distinguishable differences. What’s the process for fixing this? Are they regraded or re-evaluated? Is this a grader note mismatch in the system? It’s a relatively significant difference in value for the book. Pretty frustrating for us both.  

Ask CGC! They must have a remedy for such mistakes.

Edited December 12, 2019 by eastcoaster

[theCapraAegagrus]

So basically the books are accidentally swapped?

That's a question to directly consult with CGC.

[Deadpoolica]

5 hours ago, theCapraAegagrus said:

So basically the books are accidentally swapped?

That's a question to directly consult with CGC.

Agreed! Need to call CGC to remedy the situation

[PaulyP_in_NC]

I recently had a similar experience...I called the customer service line and spoke to an agent. He asked me to email him directly the details of my concerns and I attached some pics...this was last Friday (one week ago). He is out today (I just called). That's all I have...

My concerns were:
>RED Graders notes online, contradict notes on case and BLACK comments online
>Marked flaws seem incorrect as I believe the wrong pages are referenced
>Suspected book swap, perhaps, or notes are swapped
>Notes/rmks are not consistent with what I have found online

https://www.youtube.com/watch?v=2oQM2jrUi0U

 

This is a high end book, so the grade could be affected...this was also my FIRST submission, so this is a bit of a disappointment. I hope it is addressed and corrected soon.

I hope this helps...good luck, to us both!!