Simple Fix 0

[ShiningCollectibles]

Priorities Certain Months so that you are always catching up on the Bulk/Eco Submissions. 

[C2N0]

To be clear, you mean offer priority tiers on certain months only or just have months where priority tier doesn’t matter for grading?

[ShiningCollectibles]

More so just make a team that catches up so that the lower tiers aren't falling behind further and further. Example Bulk is falling further and further behind. So Priorities that until it catches up. Than use those people to move up a month on Express. So that eventually all are caught up. By Month so at least it is moving monthly. 

Edited March 21, 2021 by ShiningCollectibles

[C2N0]

But what do you do if people keep sending in at higher tiers, not bulk/Econ?

[ShiningCollectibles]

27 minutes ago, C2N0 said:

But what do you do if people keep sending in at higher tiers, not bulk/Econ?

You have a team that focusses mainly on catching up on previous tiers. I'd put off my walkthrough a day if it caught up the other tiers.... 

[C2N0]

Oh okay so a permanent team that focuses on bulk/economy so it doesn’t continue falling behind?

[C2N0]

Semi-permanent*

[SilentMonkee]

I am sure they already have people dedicated to each tier, notice the estimate going up across the board.

All orders are not created equal, I doubt WK & EX are making bulk/economy wait time increase to such degree.  It's likely too many bulk and economy subs that are causing that.   When people submit WK, and EX the count is really low, maybe a few cards in each sub.  But bulk are 50 minimum, and people are submitting 100s.  

I have only been here a few days.  People's general complaints are that CGC are holding the cards for too long, and the estimate are wrong, or they can't change the order once they submitted.  I can't really help make them grade more/faster but some of the general complaints can be addressed by gating the influx of boxes. 

CGC can implement a simple queue system on their site.  Example if Bulk is estimated to be 40 working days.  When you create your order, for bulk and economy, you don't print out the invoice and mail the cards.  You are entered into a queue, they will give you an estimate of how long before you can send you order in, and when your order is in they have 40 working days to work on it.  CGC know how many cards they can grade a day, they know how many cards they have received and entered into their system, they know how many cards that are queued before you, so the estimate should be pretty accurate, and it should be faster because some folks might not wait and decide to use another service before they send need to send in their card.  With this system, they only hold the card for the time to grade and the buffer they give clients to mail in the card, so if they estimate 40 working days, they tell you to mail in your card 2 months before they are schedule to work on your card, they should never hold your card above their estimate.  And as long as you haven't mail in your order, you can change the order.  So if when you create your order, you see 8 months queue time before you can send in card, you can change a few cards to EX and get that done faster and let the rest of the card wait.  And right now if you make a mistake mailing card in, they have way too many boxes there to help find your box and make changes.  Well they no longer have this issue.  As a matter of fact problem like forgetting to write EX shouldn't even exist, if they only request client to send them boxes when they are ready to process them, they shouldn't be overwhelmed like they are currently.

[C2N0]

I was going to make the point that this sounds a lot like hiring new people. Kind of like they said they’ve been doing. Lol.

[ShiningCollectibles]

It really makes no sense that I'm still not past received on a submission on 12/11.... And that I've been told twice it would be move within the week and hasn't.... 

Edited March 21, 2021 by ShiningCollectibles