rhudman Posted June 13, 2021 Share Posted June 13, 2021 I keep getting an "internal server error" every time I click the online form to begin submitting. I'm trying to send in for the Mark Bagley signing. I've tried on different computers and it seems to be a CGC website issue? Anyone have any info on this? Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted June 14, 2021 Administrator Share Posted June 14, 2021 Good morning, A system upgrade was going on yesterday, the 13th, which did affect some systems. It should be up and running now, however. System Upgrade May Affect CCG's Online Services on Sunday, June 13 | CGC (cgccomics.com) Thanks! Link to comment Share on other sites More sharing options...
Bryce G Posted June 14, 2021 Share Posted June 14, 2021 It's still not working. Link to comment Share on other sites More sharing options...
rhudman Posted June 14, 2021 Author Share Posted June 14, 2021 (edited) Thank you for the quick response. I tried again, but I'm still experiencing issues with submitting. 4 hours ago, Jennifer F. said: Good morning, A system upgrade was going on yesterday, the 13th, which did affect some systems. It should be up and running now, however. System Upgrade May Affect CCG's Online Services on Sunday, June 13 | CGC (cgccomics.com) Thanks! Edited June 14, 2021 by rhudman Link to comment Share on other sites More sharing options...
My Private Stock Posted June 14, 2021 Share Posted June 14, 2021 I am unable to open up the "online form for Comics/Magazines". Error message states "Unable to fetch shopping cart for current user". Link to comment Share on other sites More sharing options...
Strike W Posted June 14, 2021 Share Posted June 14, 2021 its working now for me, thank you! Link to comment Share on other sites More sharing options...
StillOnly25Cents Posted June 14, 2021 Share Posted June 14, 2021 29 minutes ago, Strike W said: its working now for me, thank you! are you sure about that, I got all the way to the end of a submission and got a "One or more of your submissions cannot be processed as entered. Please check the order information, and try again" yet there is nothing indicating any errors Link to comment Share on other sites More sharing options...
Strike W Posted June 14, 2021 Share Posted June 14, 2021 Just now, StillOnly25Cents said: are you sure about that, I got all the way to the end of a submission and got a "One or more of your submissions cannot be processed as entered. Please check the order information, and try again" yet there is nothing indicating any errors oh yikes, i am still filling stuff in which was farther than i could get before, lol. now i'm afraid to press the button haha Link to comment Share on other sites More sharing options...
BRUCEK7181975 Posted June 14, 2021 Share Posted June 14, 2021 this is crazy still can t submit Link to comment Share on other sites More sharing options...
StillOnly25Cents Posted June 14, 2021 Share Posted June 14, 2021 14 minutes ago, BRUCEK7181975 said: this is crazy still can t submit same, and all the while they announced a new signing today why are they announcing new signings and not just disabling the submission forms until the issues can be fixed? is it still working for select people and how do I know if it's not working because I entered something wrong or not? Link to comment Share on other sites More sharing options...
Ferretboy Posted June 14, 2021 Share Posted June 14, 2021 nice to know I am not the only one. I've been experiencing these issues since yesterday. It is slow to load then seemingly timing out with null errors or unable to fetch shopping cart notices. And when I can access the page. the drop down menus for title and issue date don't seem to be working. Link to comment Share on other sites More sharing options...
rhudman Posted June 15, 2021 Author Share Posted June 15, 2021 Still not working. This is ridiculous. My 1st time trying to use this service is complete garbage. Link to comment Share on other sites More sharing options...
Texasbuff21 Posted June 15, 2021 Share Posted June 15, 2021 Not working for me either, very disappointed. Link to comment Share on other sites More sharing options...
Jemin Posted June 15, 2021 Share Posted June 15, 2021 I've been trying since yesterday also. Link to comment Share on other sites More sharing options...
rhudman Posted June 15, 2021 Author Share Posted June 15, 2021 Still not working.... Link to comment Share on other sites More sharing options...
rhudman Posted June 15, 2021 Author Share Posted June 15, 2021 Can we get an extension since the site is down for multiple days? Jeez. Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted June 15, 2021 Administrator Share Posted June 15, 2021 We are working on the problem now and hope to have the servers up and running ASAP. I'll have to check with management to see if we can possibly extend the cut off date for any of the private signings. Thank you, Link to comment Share on other sites More sharing options...
rhudman Posted June 20, 2021 Author Share Posted June 20, 2021 Same issues this weekend? I'm about to file to get my money back. Your site is down more than it is up. This is insane. Link to comment Share on other sites More sharing options...
rdgray71 Posted June 20, 2021 Share Posted June 20, 2021 Having issues here as well. Ive been trying to submit all day today and for the last 12 hours I've been unable to due to internal error messages, or sometimes I get a message that the system can't retrieve my cart, even though there's nothing in my cart. Link to comment Share on other sites More sharing options...
