Inner Well Scuffing 0

[Ron C.]

With my last 200 or so books, close to half have come back with "Inner well scuffing". This was a rare occurrence just a few years ago. Is there a solution or potential correction planned in the future?

[Jennifer F.]

Good morning,

Thanks for your message. We work closely with our manufacturer to ensure that we receive only the highest quality holders, and we take great care to protect these holders during our grading process. The significant size and extreme clarity of these holders, however, makes it virtually impossible to prevent small scratches and scuffs that may occur during careful handling and in transit. As a result, minor scratches and scuffs that do not distract from the encapsulated book are considered to be acceptable.

If you receive a submission back that you feel has an scratches or scuffs that fall outside of acceptable limits, please contact our customer service department within two weeks of receiving your items back and we can have you send them back to us for a complimentary reholder.  You can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

[Get Marwood & I]

On 9/14/2021 at 1:36 PM, Jennifer F. said:

Good morning,

Thanks for your message. We work closely with our manufacturer to ensure that we receive only the highest quality holders, and we take great care to protect these holders during our grading process. The significant size and extreme clarity of these holders, however, makes it virtually impossible to prevent small scratches and scuffs that may occur during careful handling and in transit. As a result, minor scratches and scuffs that do not distract from the encapsulated book are considered to be acceptable.

If you receive a submission back that you feel has an scratches or scuffs that fall outside of acceptable limits, please contact our customer service department within two weeks of receiving your items back and we can have you send them back to us for a complimentary reholder.  You can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

Hi Jennifer,

If this is the official position, could I ask you to arrange for the main website to be updated here:

https://www.cgccomics.com/grading/holder/

 

The revised text should read:

Crystal-clear Display

The crystal­-clear plastic’s superior optics unleash a comic’s true color and vibrancy. The redesigned label is cleaner and easier to read, showcasing the grade and even more details about the book, and allowing you to easily identify the book from both the front and back. Despite careful handling, minor scratches and scuffs that do not distract from the encapsulated book may be present and are considered acceptable. Especially when they prevent Newton Rings. 

 

Fair's fair. 

[Gaard]

On 9/14/2021 at 8:36 AM, Jennifer F. said:

scratches and scuffs that do not distract from the encapsulated book

Is there such a thing?