Submission disappeared…? 0

[bobberous]

I submitted 11 books on May 11, 2021 (registration number 785406228348), which were broken up into 4 submissions (3839585, 3839586, 3839587, 3839588). I have received back 3 of those submissions (3839586, 3839587, 3839588) and are able to see the status of those 3 submissions when I enter them into the “Enter Submission or Order #” field on the CGC Submission Tracking page.  

However, I have not received nor can I track submission #3839585. When I enter the submission number, it only comes back: “Details not found. If you've entered a valid submission number, details will be available when the submission is at the "Scheduled for Grading" status.”

Since the 2 books of that submission were an Amazing Spider-man #129 and a Silver Surfer #1, I am concerned. It almost seems like the submission was lost…? Can someone please update me on the status of the two books (and ideally tell me how I can track their progress). THANK YOU!

[Jennifer F.]

Good morning,

Thank you for your message. Invoices stay on the main Submission Tracking page for 8 months.  After that, you can locate the specific invoice information by entering the submission number in the search bar on the submission tracking page.  Unfortunately, we are currently experiencing some issues with the submission tracking.  Some invoices are not displaying properly, even when the information is entered in the search bar.  We are working on that problem now and hope to have that fixed ASAP.

In the meantime, if you have any questions or need to check the status of an order, our customer service department can provide that to you any time. I do see that your invoice 3839585 is with CCS for pressing.  Right now, regular pressing is running very long at about 229 business days. CGC Services & Fees | CGC (cgccomics.com)  You'll receive an email once your order finishes CCS and moves to CGC to start grading.

If you have any questions, you can reach us at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

[bobberous]

Thank you for the update! Much appreciated. 

One final question though: when I submitted the books way back in May 2021, the turnaround time was significantly less (I believe it was around 180 days). When exactly should I expect the books back? In 180 days or 229?