Barth Posted November 17, 2022 Share Posted November 17, 2022 Can someone help with this issue? Thanks Slot Certification# Registered Valid for Slot Message Batman 44 1245958001 No No The certification number you specified was not found in our cert database. Link to comment Share on other sites More sharing options...
Barth Posted November 26, 2022 Author Share Posted November 26, 2022 Link to comment Share on other sites More sharing options...
cgcsketcherz Posted November 26, 2022 Share Posted November 26, 2022 Had this happen to me once, you need to take pictures of the front, back, and of the label and email CGC customer service as evidence it is one of there's, also send along the screenshot of the actual search in their database results. In a rare occasion when they update computers one or two label's fall off the radar for registry. Barth 1 Link to comment Share on other sites More sharing options...
Jasonmorris1000000 Posted December 20, 2022 Share Posted December 20, 2022 I recently bought this From Hell #1 cert # 4011743002 and it isn’t showing up in the census. When I tried to message CGC by clicking on “contact” it doesn’t give me the option to attach the scans. Who do I need to email specifically in customer service in order to get an answer to my question? Thanks Link to comment Share on other sites More sharing options...
Barth Posted December 20, 2022 Author Share Posted December 20, 2022 I emailed CGC and I never received a response Jasonmorris1000000 1 Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 20, 2022 Administrator Share Posted December 20, 2022 On 12/20/2022 at 12:36 PM, Barth said: I emailed CGC and I never received a response Let me see if I can find out who to contact about this. Link to comment Share on other sites More sharing options...
Jasonmorris1000000 Posted December 20, 2022 Share Posted December 20, 2022 Thanks @CGC Mike but I phoned and talked to customer service. The woman I talked to was very nice and helpful. It turns out that the comic I was inquiring about was never marked as “shipped” when it was originally shipped out to the previous owner. As a result, it never made it to the census Link to comment Share on other sites More sharing options...
Barth Posted December 21, 2022 Author Share Posted December 21, 2022 @CGC Mike Let me know if I need to call. Thank you for your help! Link to comment Share on other sites More sharing options...
Jasonmorris1000000 Posted December 21, 2022 Share Posted December 21, 2022 Hi @Barth. I called this toll free number and they fixed me right up. It might be quicker than an email? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 22, 2022 Administrator Share Posted December 22, 2022 On 12/21/2022 at 10:40 AM, Jasonmorris1000000 said: Hi @Barth. I called this toll free number and they fixed me right up. It might be quicker than an email? Hi His problem is with the registry. This is different from the cert lookup. I am told web help needs to fix this. Mike On 12/21/2022 at 9:30 AM, Barth said: @CGC Mike Let me know if I need to call. Thank you for your help! It might take a little time but as web help is behind in their work but, I will get this fixed for you. Link to comment Share on other sites More sharing options...
