Cracked cases and returned email 0

[mytastebud]

I did not want to air my dirty laundry here but two emails I sent to service@CGCcomics.com came back as undeliverable. My last couple of submissions have not been good. I did not notice on several books I forwarded to Mycomicshop that the CGC holders although brand new were scuffed.  My Comic Shop notes this in the description. Since I did not see it, I let it go but the sales prices of the books were disappointing. I can't help but think the scuffed cases had something to do with the poor sales.

Yesterday, I sent this to CGC, "I was looking at my newly returned submissions and two of the cases have cracks in them. I was wondering what my options are? Can I get a refund or do they have to be returned to you. This is not the first time I have received damaged cases. The two damaged cases are for #4173443006 and #4173443004."

Out of six books 2 were damaged. I noticed CGC changed the bags to a thicker material which I applaud but this didn't happen in transit.

 

[KaileeS CS]

Hello @mytastebud, thank you for contacting CGC. You would need to kindly send these comics back for a complimentary reholder service (Mechanical Error). I have private messaged you the instructions now. Thank you!