morbius21 Posted May 19, 2023 Share Posted May 19, 2023 What’s my first step in reporting a damaged slab? The box it came in was undamaged but the corner of one case was shattered. I can’t find a clear set of instructions on how to report it to CGC. Thanks for any help. Link to comment Share on other sites More sharing options...
morbius21 Posted May 19, 2023 Author Share Posted May 19, 2023 Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted May 23, 2023 Administrator Share Posted May 23, 2023 Hello! We are so sorry you received a damaged holder. You can resubmit this for a complimentary reholder service as long as it is done within 14 days of receiving the book from our facility. You can do this by creating a new submission form and selecting Mechanical Error instead of grading when prompted. It will provide you with a pre-paid shipping label. If you ever have questions regarding this process, please email customer service at submissions@cgccomics.com. Thank you. Link to comment Share on other sites More sharing options...
