Quality Control 0

[jduran1]

Hello,

I submitted a Nm/m high value  book for grading.   It did receive a CGC 9.8 White.  But the book in the holder I received doesn't appear to be mine since it had all 4 corners blunted multiple stress lines that break color

and large staple tears.   So, my question is  how could quality control miss this or when in the critical path of the grading process do you lose camera sight of the book.  I am not saying it was switched

but it does not appear to be the book I sent in.   A mechanical error ticket has been opened the book shipped back to you.

 

Thanks.

 

[CrystalM CS]

Hello, thanks for reaching out. If you have already processed the Mechanical Error submission then they will review the book for you once in-house. We do take this kind of investigation seriously and will review you case once it has been received back at our facility. 

[Gaard]

I'd suggest to check the videos, but...