HELP I HAVE BEEN OVERCHARGED ON MY CARD 1 1

[andriutrilla]

I NEED HELP

Been overcharged on my card.

Total amount order was 165$ including shipping and Ive been charged 235$

My account is CS269920

Order is CGC3312250546

My mail andreutrilla@gmail.com

 

Please refund the 70$ remaining. Thank you

 

 

EDIT: SOLVED IN 2 DAYS AFTER REQUESTING IT. THANK YOU TEAM

Edited August 9, 2023 by andriutrilla

[CrystalM CS]

Hello,

It looks like you were incorrectly charged for return shipping and we apologize for the confusion. I have credited your account for future use. Please let customer service know if you would like this refunded instead and they will make arrangements with accounting. Thank you. 

 

[andriutrilla]

Hello Crystal

 

Yes I want to be refunded please. 

I dont know how many time will take for they to answer so if you can do it I appreciate it.

Let me know when the proces will be arranged and how many days will take please

Thank you!

Edited August 8, 2023 by andriutrilla

[andriutrilla]

On 8/8/2023 at 3:02 PM, CrystalM CS said:

Hello,

It looks like you were incorrectly charged for return shipping and we apologize for the confusion. I have credited your account for future use. Please let customer service know if you would like this refunded instead and they will make arrangements with accounting. Thank you. 

 

Hello Crystal

 

Yes I want to be refunded please. 

I dont know how many time will take for they to answer so if you can do it I appreciate it.

Let me know when the proces will be arranged and how many days will take please

Thank you!

[ExNihilo]

On 8/8/2023 at 9:12 AM, andriutrilla said:

Hello Crystal

 

Yes I want to be refunded please. 

I dont know how many time will take for they to answer so if you can do it I appreciate it.

Let me know when the proces will be arranged and how many days will take please

Thank you!

I recommend calling Customer Service as advised.  I've always been able to get through pretty quickly and get the response I need.

[andriutrilla]

On 8/9/2023 at 7:12 AM, ExNihilo said:

I recommend calling Customer Service as advised.  I've always been able to get through pretty quickly and get the response I need.

Thank you friend but Im from Europe.. don't even have the chance to call them or understand well in a phone conversation...

[CrystalM CS]

@andriutrilla I have requested this from my accounting department on your behalf. 

[andriutrilla]

On 8/9/2023 at 3:10 PM, CrystalM CS said:

@andriutrilla I have requested this from my accounting department on your behalf. 

Thank you so much, its already solved!!!