KianW Posted September 28, 2023 Share Posted September 28, 2023 Hey y'all I got a 54 card beholder submission on the way back, but when I go to view the cards in the CGC database it says the cert number is not active, and their old cert numbers show the old label not the new one. Will these be updated in the CGC system at all? Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted October 1, 2023 Administrator Share Posted October 1, 2023 Hello @KianW, Thank you for reaching out to us. Reholdered cards will continue to be labeled with their original certification number. Images should be updated; however, this can take some time. If you do not have any updated information on the verification page a week after you receive your cards, please reach out, and we can check on the issue for you. If you have any other questions, please let us know. Link to comment Share on other sites More sharing options...
Actius Posted October 6, 2023 Share Posted October 6, 2023 Hi @NickiO CS (and/or other admins), I'm having a similar issue regarding Reholder Submissions having wrong/not-updated pictures. I recently got some re-holders returned to me (1 week ago). Some of the pictures have updated on the certification webpage, but others have not. I even have a reholder which shows the old reholder backside + new reholder backside of the card (instead of front and back of the new reholder)... On a separate note, one of my grading submissions is reaching the 20-day Economy projected turnaround time (when my cards were received by CGC, the turnaround time was still 20 days), but is still "Scheduled for Grading"...is there any cause for alarm? I've had a Bulk Grading submission already fully graded, shipped, and returned to me in the time frame that my Economy grading has been waiting to be graded. Would you be able to reach out to me via DM so I can provide you a list of certification numbers that have erroneous pictures, as well as my submission number so you can confirm on the status of the submission? Thanks! Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted October 8, 2023 Administrator Share Posted October 8, 2023 Hello @Actius, I have reached out to you via email. Link to comment Share on other sites More sharing options...
digheroes Posted October 18, 2023 Share Posted October 18, 2023 I have a pretty big stack of reholdered cards with incorrect pictures as well. We've had these back for some time but no corrections on the website. Who do we contact about this? Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted October 19, 2023 Administrator Share Posted October 19, 2023 Hello @digheroes I have reached out to you directly. Link to comment Share on other sites More sharing options...
