My error - send out 14 books prescreen with 13 on packing slip 1 1

[Aundre Mignott]

Hello my prescreen sent out to CGC this morning has an error on the packing slip quantity.

I sent out 14 books but the packing slip has only 13, when I reconciled the packing slip I found that the quantity box for my Marvel Fanfare #1  was had the quantity for one  instead of two. Simply put my packing slip is short one on the description and pricing.

My question is how does CGC handle these matters and what can I do to rectify it- should I make a copy of my packing slip and change the quantity and initial it; then forward it off as a PDF with the corrections. Plus I'm curious on how  does CGC handles  situation when somebody sends them an extra book,  do they just grade the book. Either way I will contact customer service on Monday.  By the way it's totally my fault .

[KaileeS CS]

Hello @Aundre Mignott, thank you for contacting us. Nothing further is needed on your side! We will go ahead and add the extra book that is in the package to your order automatically. It will be graded in the same way you have requested the other books on the order.

Please let us know if you have any additional questions. Thank you!

[Aundre Mignott]

                                                                                     Resolution/ Response / Professionalism / Surprise 

 

 First, I would like to acknowledge and thank forum administrator KailleeS C S for their accurate and timely response. The customer service representative at CGC concurred with the form administrator, so I was put at ease, but there was a surprise.

 On October 18 at 11:24 AM, I received an email from CDC Receiving Specialist Roy London, acknowledging and inquiring about my preference in resolving the situation of the submitted extra book. I was given the choice to either have the book returned or placed in the submission. Since I was in a lecture at college, sitting with 12 fellow students right next to the Professor, I did not open the email until 3:26 PM. I immediately responded at 3:31 PM, to my peril because the professor was clearly observing me breaking the decorum of the class. The lectures are conducted sitting around a big table where there is no way of hiding what you’re doing. (Yes, I did get busted after the response, and the professor definitely posed a question to me, but I responded more than accurately. to her surprise, I am a much older student by 30 years, and I’m an average guy in an Ivy League institution.) I stated in my response that I would like the book to be graded, and I apologized for the error I made and thanked Roy London for reaching out because I was terrified as a collector. I felt nobody would get back to me because it was close to 4 p.m. and most employees would leave. Again, to my surprise, Roy contacted me and informed me that everything was safe and secured, and he would definitely take care of my book and submit it with the original order. By 8 PM, I observed that the situation had been rectified.

 Here comes in the CGC professionalism at work and a counter to some of the insecurities we have as customers. I have it on good source that some of the employees at CGC are collectors of different genres like us, be they Barbie dolls or Matchbox cars.

 Again, Thank you, Roy London, for your Professionalism and mutual concern about collectibles.

   -Aundre Powell-Mignott

 

Edited October 20, 2023 by Aundre Mignott