Return to Shipper 1 1

[Steady Lifted]

Has anyone had their order sent back to CGC after it was mailed out? My order was completed and mailed out, but there was an issue with signing for the package. It attempted to deliver once and then was mailed back to CGC. The order was in my city and then had to be routed back to CGC to ship to a new address. 

 

My main question is how long until they ship the package back? Its been sitting there for 2 days. Each time I've asked them on the phone they simply say "they will do so promptly" 

Do they have to check the cards back into a system to ship out again? 

[KaileeS CS]

Hello @Steady Lifted. thank you for contacting us. If a shipment is unable to be delivered after 3 delivery attempts, it will be returned to the sender.  Once a shipment is returned to CGC and processed through our mail queue, we will contact you to confirm the shipping address and make the necessary reshipping arrangements. Changes to the shipping method and/or address can be made by replying to the RETURNED SHIPMENT email notice. The RETURN SHIPMENT email will be sent to the account holder and the account holder must respond to that email directly to arrange any changes and re-delivery. The order does need to be checked back into the system and gone through our intake queue again, so it can take a little time before you receive this notice. We will email you once it is ready to be sent out again to clarify the address and reshipment details.

Please let us know if you have any additional questions. Thank you!