@PBruce your story is absolutely terrible and you should be embarrassed. Who the hell are you sit there and start cursing these people out. You have no right to speak to people like that when they are doing their job. We all get upset, sometimes TAT's are fast and sometimes they aren't, but you have to be a real sorry sack to call up and start cursing people out. Unacceptable. You sound like a 50 year old child who never got rounded out well enough to be humble in your old age. Start treating people better, I would have told you to eff off and moved your books further back in line. Grow up