ArtRock1600

Bad news! They only found 1 book. Mike was given bad information. I thought I was getting both books back but that was a lie. They think they found my Batman 251 and it’s getting graded now. Hopefully it wasn’t damaged when it was lost these last 4 months. But the Green Lantern 87 is still missing. It had low/mid 9s potential and they offered me $400 since I submitted it in the vintage tier. I paid just under $1,000 for it and had it cleaned/pressed. I’m a new CGC customer and didn’t know the estimated value is basically an insurance claim in case CGC loses your books. I thought it was based on what I think I can sell the book raw in its current state not it’s future potential after grading. I’m deeply disappointed CGC has no intention of fixing their mistake and is just looking to push me aside instead of making me financially whole for losing my property.

Thank you, Mike! Appreciate your help. Glad the books were found and returned. Looking forward to an update that they’ve been official shipped.

Thank you! I can email Shasta about it on Monday. I think they are hoping they’ll just pop up without having to stop and look for them. I don’t know if they would be able to track the books from camera footage. They might still be in the Gemini mailer so they would be difficult to spot. I just hope it’s resolved soon. I heard horror stories from my LCS of lost books at CGC taking up to year to be resolved. Hope it’s exaggeration.

Thanks everyone! I’m just losing hope they’ll turn up and I’m concerned CGC won’t reimburse me for the lost property. Unfortunately Shasta, head of claims, has repeatedly missed her own projected dates to provide answers and is asking for more time to search for the books. I sent her high res photos of the books back on 10/17, within 3 hours or her request. CGC has been looking for months. Not sure why they think a couple more days will make the difference. I had these dry cleaned and pressed back in June and was excited to see the potential grade bump. Now I'm out thousands of dollars without any answers from CGC.

I submitted 2 vintage age books to CGC and they were received by CGC on 75/23. When it passed the 30 work day window, I started calling CGC weekly to see if everything is okay. I was assured they were okay. Last week Shasta from Claims notified me my books were indeed lost by CGC. She requested photos and I provided high res close up photos of both books within hours of the request. It’s been over a week and I still don’t know if I’ll be made whole. I don’t know if I’ll be reimbursed or if CGC will pay for replacement books of equal grade based on my photos. I’m concerned this will never be resolved and they’re hoping they’ll eventually show up.