The main goal of this part of the sales area, though, should always be focused on making people whole (offended buyer or seller). If the core focus starts to go down the path of just having a permanent list, no matter how minor the offense, then this is going to validate what people are saying already - the PL/HOS doesn't really serve the purpose it was created for.
This is exactly right.
I get that. The main focus for only positive kudos threads is based on this.
But people blame it on the noobs. That is not the case here. Many people were affected by his actions. People in his numerous opps, plus people in his sales threads that he never had enough books for etc. Not just noobs. People in the same situations that I was in are scared to come forward. I waited 5 months to come forward and people still harp on me for that. I can see how people can vote in favor of him but never state their opinions.
People use excuses for his use of emails instead of pms. I sent it to both. His response to my email was that it was in his "spam" and that he was sorry.
I hope people will look at these conversations and learn from them.
There are risks from opps. That is why I no longer take part in them. I used to do 20-30 a year.
These are all well stated points. The dialogue about the poor service will be part of the thread in perpetuity, and that will help anyone that might be on the fence about using his services.