As of late 2013, the USPS moved all claims processing online, to include the uploading of all evidence (photos, scans of receipts, snapshots of USPS documentation). Someone sent me a small envelope of $75 books with no protection, and within one week of opening the case and submitting all evidence the USPS had reviewed the claim, approved the insurance coverage, and had mailed a check out.
I was just as shocked as anyone else would be.
Yeah but he's still facing the problem of no tracking in the system. I can sit at home - pay and print up as many labels I want but if they show no tracking in the system USPS will say they never received the packages if I try to make a claim on packages that were never dropped off in the first place.
Right. And if Kindle only insured for $100, then he had no intention of pursuing an insurance claim.