Jennifer F.

Good morning,

Thank you for your email.  I am showing that order was broken down into four separate submissions.  One submission was for grading only and that was the one you received back already.  The other three had both pressing and grading so it will take much longer for those to be completed. Those submission numbers are 3857477, 3857478, 3857480.  I am showing these other three submissions are currently with CCS for pressing.  Right now, regular pressing is running about 229 business days. CGC Services & Fees | CGC (cgccomics.com)

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  Our magazine holders are somewhat larger than the regular comic sized holders.  The maximum size we can do for magazines would be:

• 11-1/2” tall
• 8-7/8” wide
• 1/2” thick

Unfortunately, at this time, we don't have the ability to encapsulate books any larger than this size. If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  If you are referring to the price changes we did back in January, you would receive the old pricing as long as the order was completed before January 18th and received in our office before February 18th.  

If you have any questions about your order, you can reach us at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

Good morning,

Thank you for your message.  The Value tier is running about 187 business days right now.  Based on the dates we are currently working on for this tier, I would say it will be at least another 30-45 days until that invoice is completed.  

If you have any questions, you can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

Good morning,

Thank you for your message.  We do recommend you send in your own window bag for books that are already encapsulated if you do want the artist to sign in a particular spot.  We will then put your book into your bag once we have safely cracked it out of the CGC holder.  We will have window bags here but could not guarantee where the artist would sign in that case. 

If you have any questions, please let us know.  Thank you!

Good morning,

Thank you for your message. Unfortunately, in most cases when there is overhang of the cover, we cannot safely encapsulate the book.  Of course, we cannot say for certain until we examine the book but there is a good chance we would not be able to encapsulate it with any sort of overhang. 

Thank you!

On 2/9/2022 at 6:12 PM, Fisionbomb said:

Emailed yesterday, over 24 hours and (unsurprisingly) no response.

Hello, I am sorry that we cannot always respond immediately to an email.  We do receive an extremely large number of emails daily and are working as quickly as we can to respond to them all in the order they were received.  Someone will get back to you as soon as possible.  We do thank you for your patience. 

I'm sorry about that!  I'll double check with our WebHelp team to see what is going on.  Hopefully, it was just a temporary issue.

Thank you!

Good morning,

Thank you for your message. I am sorry about that!  Yes, we can get that corrected for you.  Please email us with the certification number and the issue and we can then email you the instructions and a pre-paid shipping label to send that back for a complimentary correction.  You can email us at: submissions@cgccomics.com.

Thank you!

Good morning,

Thank you for your message.  Please write both WK and CC on the outside of the box just so we know that there are both types of orders in the box. 

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your email.  I'm sorry to hear you are having an issue with the online form. What card are you using to make the payment?  We accept Visa, MasterCard and American Express but not Discover. 

If you are able, please email us a screen shot of what you are seeing when you try to complete the order so we can have our web people check into that further and see what the problem is.  You can email that to us at: submissions@cgccomics.com.  

In the meantime, you could also try selecting the check option and see if that will allow you to complete the order.  You could then either write your credit card number on the packing slip or call us after you submit to provide that information.  

If you have any questions, you can reach us at 877-662-6642.  Thank you!

Good morning,

Thank you for your message. Our graders should make any corrections necessary once they examine the book. If anything was entered incorrectly, the graders will update that.  If the submitted book is already in our system, you can also email or call us with the submission number and book information and we can put a note in the account for the graders just so they don't miss it.  You can reach us at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

On 2/8/2022 at 3:25 PM, Jerry Hyatt said:

Hello again Jennifer, 

I hope you can help me with a submission that was in grading for several weeks. I was expecting it to be done anytime as all of mine have but just a couple days ago it disappeared. The submission number is CGC3476015455. Thank you. Jerry Hyatt  I AM SORRY THIS IS THE CORRECT NUMBER. jERRY

Good morning,

I checked that order and it is currently in encapsulation so it should be finishing up in the next couple of weeks. Thank you!

Good morning,

Thank you for your message.  The online form appears to be having some issues currently.  We do apologize for the inconvenience.  Our web team is looking into it but we do recommend you email us with a screen shot of the exact error messages you are receiving so we can make sure they are aware of all the issues.  You can email us at: submissions@cgccomics.com.  We hope to have that corrected and back up and running properly very soon. 

Thank you!

Good morning,

Thank you for your message.  I am sorry to hear that you have been having a problem with the form.  It sounds like there is an issue with the online form currently.  Based on the message above it does sound like our web team is working on it.  But you might want to go ahead and email us a screen shot of exactly what you are seeing when you try to complete the form so we can verify with them.  You can email that to us at submissions@cgccomics.com.  

You can always upgrade your membership any time by logging into your account and then going up to the "My CGC" logo in the top right corner and then going down to "My Account" and then clicking on the membership tab.  

If you have any questions, please let us know.  Thank you!

Good morning,

Thank you for your message. Payment is due upon receipt of your order so if you wish to pay by check or money order that typically would be included with your submission.  If you didn't include payment with your order, we will still process the order but it won't ship out until payment is received.  

To verify if your check has been received, please contact our accounting department at 877-662-6642 or by email at accounting@cgccomics.com to provide your customer information and they can verify any pending or processed payments.

Thank you!

Good morning,

Thank you for your message.  I am showing that order was broken down into two submissions.  The Standard submission was completed and shipped back to you in October.  The other Modern submission is still here and currently in the grading room.  Right now, the Modern tier is running about 130 business days.  CGC Services & Fees | CGC (cgccomics.com) 

For more details about your order, you can reach us at 877-662-6642 or by email at submissions@cgccomics.com. 

Thank you!

Hello,

All invoices are processed in the order they are received for the tier and service selected.  Dealer orders are not completed any faster than Collector orders.  It all depends on what services were selected.  If you selected both Economy pressing and grading then that book will have a much longer turnaround time than a book that was submitted for a Standard Grading only.  It all depends on what was selected.  If you are unsure of the order number then I would reach out to the dealer you submitted that to and see if they can provide you with that information.  If you wish to email us with the name of the dealer as well as your information, we can try to locate it that way as well.  You can reach us at: submissions@cgccomics.com.

Thank you!

Hello, 

The grade is only visible under the original certification number.  We don't change the certification number when you send it back for a correction.  You'll need to look it up under the original number of 3960036001.

Thanks!

Good morning,

Thank you for your message. We are sorry that you have had an issue with your order.  We will have to review this further.  Please email our customer service department with these images so we can have our graders take a look.  You can email us at: submissions@cgccomics.com.  Once we have reviewed the situation, we can advise you on how to proceed.

Thank you!

Good morning,

Thank you for your message.  it will depend on when the book was completed.  Any issues like this would need to be reported within two weeks of receiving the book back.  You can email the information and images to our customer service department at: submissions@cgccomics.com and we can review.  Please be sure to include the certification number from the label.

Thank you!

Hi, I'm sorry you hare having an issue with the form.  Please email our customer service department with a screen shot of what you are seeing so we can try to determine what the issue is.  You can email us at: submissions@cgccomics.com.

Thank you!

Good morning,

Thank you for your message.  Yes, it does depend on the reason why the book could not be graded.  Some reasons for not grading a book do have a small processing fee associated.  This would apply mainly to books where there is a question of authenticity or if the book is not suitable for grading due to damage.  You can find more information here: Collectibles That Are Not Encapsulated | CGC (cgccomics.com)

Based on the reasons you have provided on why your books were not graded, those would not be charged and any grading fees would be refunded.

Thank you!

Good morning,

Thank you for your message.  Yes, if the book is currently in a CGC holder with a Signature Series label, you can submit that for pressing and regrading and it can retain the Signature Series label.  You just have to keep it in the holder and we will crack it out here on our end.  You will complete an online form just as you normally would and select both pressing and grading services for your book.  

If you have any questions, you can reach us at 877-662-6642 or by email at submissions@cgccomics.com. 

Thank you!

Good morning,

Thanks for your message. To get the old pricing, you would have had to complete your online form prior to January 18th and then your order must be received here in our office by February 18th. If you complete a new form now, you will not receive the old pricing.  You can, however, make an update to your existing packing slip.  If you wish to remove a book or change a book, you can cross that out on your packing slip and we will adjust that when it is received. 

If you have any other questions, please let us know.  Thank you!