Jennifer F.

Good morning,

Thank you for your message.  I am sorry about the problems you have experienced.  If you can provide your order number, we can check on that further for you.  You can also reach our customer service department for more information at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

Hello,

Thank you for your message.  If you were just submitting to have the book put into a new holder and there was not post encapsulation damage to the book then it won't be regraded. Since it wasn't regraded it will not receive a new certification number.  The book information, including the grade,  will be under the original certification number.  

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  The total turnaround time will vary from submission to submission depending on what services and tiers were selected. Each tier has a different turnaround time.  If you added services like pressing then that will significantly increase the total timeframe.  You can find our current turnaround times for both pressing and grading here: CGC Services & Fees | CGC (cgccomics.com)

You can reach out to our customer service department and we can check the status of your order for you.  You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. We would either need your submission or order number or if you don't have that information, at least the dealer's name that you submitted under.

Thank you!

Hello, thank you for your message.  We received a very high volume of submissions at that show.  So, even if you submitted two orders on the same day, there is no guarantee that they were shipped back here in the same box and may have been opened and logged in many days apart from one another.  I do see your order 2726414 is here and in process.  It was only logged in on 5-27 and Fast Track Modern is running about 17 business days right now so it may be another couple of weeks until that is completed.  

Thank you!

Hello, thank you for your message.  I checked the invoice and there is a note from the grades explaining why they could not grade and encapsulate it.  According to the graders, the book was too heavy in the magazine holder well and they believed if we left it in the holder it would have been damaged in transit back to you.  If we feel that grading and/or encapsulation may cause damage to a book, we will not grade it.  I am sorry that we could not safely grade and encapsulation your book in this situation.  

If you have any other questions, please let us know.  Thank you!

Hello, thank you for your message.  Yes, that invoice definitely is past due.  I will send a message down to have them locate that order and get that out ASAP.  I am sorry for the inconvenience.  Thank you!

On 6/7/2022 at 10:39 AM, thexr6 said:

Question - Why do submissions expire on the website after 8 months? Why not extend this to say 24 months to allow for the additional turnaround time we are experiencing with submissions? 

I currently have 3 submissions from last August that are likely still 200+ days from being completed. it will be nice to be able to see under my profile ALL uncompleted submissions, just for convenience, if not sanity, sake.

Hello, we are currently working on having our system updated to allow all invoices to remain on the main submission tracking page indefinitely.  However, since this is a major programming change, it will take some time for that to be updated.  We do appreciate your patience on this process.  You can still pull up any submission number in the search bar on that page as well.

Thank you!

On 6/8/2022 at 9:32 AM, RobHW said:

Thanks for the quick response.  During what hours can I call?

Hi, our hours are Monday through Friday 9am to 5pm Eastern Standard time.  Thanks!

Hello,

I am sorry that you feel that way.  Unfortunately, we cannot control how a package is handled in transit to us.  We refuse damaged packages and have them returned to the sender so the customer can make sure nothing was missing or damaged.  Many customers do not want books that were damaged to be graded.  

Please reach out to our customer service department with your customer number and they can assist you with that process if you do wish to cancel.  You can reach them at 877-662-6642 or by email at submissions@cgccomics.com. 

Thank you,

Good morning,

Thank you for your message. CGC does not typically distinguish between a Direct Edition of a book, and a Newsstand Edition of a book, because usually the only difference between them is how they were distributed/where they were sold and the presence of a barcode. Plus, simply looking at the cover will show the difference to those who are interested. CGC will only distinguish between the two if there is some physical difference between the Direct Edition and a Newsstand Edition.

Things that differentiate between some Directs and Newsstands are: different paper stock, different cover prices, and inserts vs. no inserts.

In cases like that, Newsstand Editions will be "broken out". But it is because of the physical difference of the books, not just because it is a Newsstand edition in-and-of itself.

Thank you!

Good morning,

Thank you for your message.  Our customer service department can verify if the book was pressed.  You can reach us by phone at 877-662-6642 or email at submissions@cgccomics.com.  Just provide the certification number from the book and we can check on that for you.  Thank you!

Good morning,

Thank you for your message.  CCS offers a screening service to determine whether your comic book is a suitable candidate from the selected service. If CCS believes that pressing would not benefit the comic, you will pay only the screening fee. If CGC-certified books submitted for screening are rejected, CCS will return the book in the CGC holder.

 The first step is to identify a comic book’s “good” defects and “bad” defects. In short, good defects can be diminished or removed with pressing, and the bad defects cannot. Here is a list of some of the most common of both types:

Identifying good press candidates can be challenging because it requires you to understand the projected outcome. It is important to have a comprehensive understanding of CGC’s grading standards and to be able to visualize the grade of the comic without the presence of removable defects.

It is important to note that just because a comic exhibits good defects does not mean it will automatically increase in grade with a pressing. The good defects must be weighed against the presence of any bad defects. For instance, a comic book graded 8.5 with a moderate non-color breaking bend and fingerprints may still grade an 8.5 after pressing due to the fingerprints.

No matter the service that may be applied, CCS does not guarantee that a comic will receive a certain grade from CGC.

Thank you!

Hello, thank you for your message.  We apologize for any delay in response.  Due to the extremely high volume of emails we have been receiving lately, it is taking us several days to respond to customers via email.  You will receive a response as soon as possible.  You can also reach us by phone at 877-662-6642.  

Please note, however, that Newton Rings are considered normal and present on most books to some extent.  If the Newton Rings exceed our acceptable limits and are reported within two weeks of receiving your books back, then we can have you send them back as a Mechanical error but you would have to send pictures of the books and have that approved beforehand. 

Thank you!

Yes, they will be pressed and then regraded and reslabbed.  Thank you!

Good morning,

Thank you for your message.  I'm sorry you can no longer view your orders on the main submission tracking page.  If you can provide your order number or submission number, we can check on that for you.  If you don't wish to provide that information here, you can email us at submissions@cgccomics.com or call us at 877-662-6642.  Thank you!

On 6/6/2022 at 12:26 AM, newfienorthcanada said:

Hi,

Thanks for your reply.

How about embossed signatures? Avengers Vol2 #1 Gold signature is embossed. I just sent it in to be pressed/graded.

Will the embossed gold signature present a problem for the pressing process?

Thanks,

Craig

Good morning,

In many cases an embossed cover would not be an ideal candidate for pressing.  We would have to examine the book beforehand to see if it would be possible.  Your best bet is to utilize our screening service to see if the book would be a good candidate for pressing.  Screening is a $15 minimum or 1% of the declared value, whichever is greater.  You can find out more about our pressing services here: CCS Pressing | CGC (cgccomics.com)

Thank you!

On 6/4/2022 at 5:58 PM, cbudzan said:

Just checked the status again (June 4), now it is showing in Grading/Quality Control. That is further along the process rather than being sent to CCS. Can someone please ensure these are on their way to CCS and that the status is corrected?

thanks

cb

Hello, I will follow up with them again on this.  I did put a note in there to make sure the invoice is pressed before it ships so it won't ship out until that process is completed.  I am sorry for the inconvenience.  Thank you!

Hello, thank you for your message. Invoices stay on the main Submission Tracking page for 8 months.  After that, you can locate the specific invoice information by entering the submission number in the search bar on the submission tracking page.  Please note, if your submission is still with CCS for pressing, it will be listed as "received" and the line items will not appear until it moves to CGC for grading.

Your submission is currently with CCS which is running about 242 business days right now.  CGC Services & Fees | CGC (cgccomics.com)  It will be some time yet until that moves to the CGC side for grading.  You will receive an email once that moves over to start the grading process.

Thank you!

Hello, 

Thank you for your message. The value we ask you for is an insurance value, a number you would feel comfortable with in terms of a replacement value if your item was lost or damaged while with us.  Each tier of service covers up to a maximum specified insurance level and you must choose a tier of service which will accommodate the declared value for your item. Services and Fees 

We do encourage you to be conservative as we do not reimburse you if you over-value your book. In the event that your book was grossly under-valued, we would contact you to bump the book to a higher grading tier and you would just pay the difference in the grading fees at that time. You can review our Declared Value Policy here:  Declared Value Policy.

Thank you!

Good morning,

Thank you for your message.  Unfortunately, yes, that package was refused and is on its way back to you.  Our policy is to refuse any package that arrives with any visible damage to the box.  We do this so the customer can make sure that none of their items are missing or damaged.  We are very sorry for any inconvenience this may cause. 

Thank you!

Hello, thank you for your message.  We only offer Fast Track for Modern and Economy tiers.  If your book is dated before 1975 and valued under $400, you could put that under the Economy tier and Fast track that.  But, if the value is over $400 then you'd have to go to one of the higher tiers like Standard, Express or Walkthrough which already have a faster turnaround time.  CGC Services & Fees | CGC (cgccomics.com)

Thank you!

Good morning,

Thank you for your message.  Right now, we are currently shipping out Economy invoices that were logged into our system around the end of July.  Since your order was not logged in until mid December, it is going to be some time yet until that is completed.  You will see the status change as it moves through the grading process and you will receive an email with the tracking number once that ships out.

Thank you!

Good morning,

Thank you for your message. I am very sorry to hear that!  Please reach out to our customer service department with the certification number of the book and we can send you instructions on how to send that back for a complimentary reholder.  We do not charge to reholder for books that arrive with holder damage as long as the damage is reported to us within two weeks of receiving your books back.

You can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Hello, thank you for your message.  There is no set amount of time that an invoice will remain in one status.  That time will vary depending on multiple factors including the tier and how many invoices are ahead of yours.  It is the total turnaround time that we look at.  You can find the current turnaround times here: CGC Services & Fees | CGC (cgccomics.com)

If you want to check on the status of your order, you can contact our customer service at 877-662-6642 or by email at submissions@cgccomics.com and we can provide an update for you.  Thank you!

Good morning,

Thank you for your message.  Your order is here and in process.  Right now, Standard is running about 15 business days.  CGC Services & Fees | CGC (cgccomics.com)  You should see that finishing up within the next week or so.

Thank you!