Jennifer F.

Good morning,

Thank you for your message.  Rest assured, your order is not lost.  It is here and in process.  The Economy tier is taking quite a long time right now.  We are currently shipping out invoices that were logged in around the end of July for this tier.  Yours was logged in early August so it shouldn't be too much longer. We are currently experiencing extremely high submission volumes and are working hard to complete submissions as quickly as possible while ensuring the quality of our services.  We apologize for any delays or inconvenience.

Thank you!

Good morning,

Thank you for your message.  I am sorry about that.  Please send us an email with a picture of the book so we can review that with the graders and we can then send you instructions on how to proceed.  You can email us at: submissions@cgccomics.com. 

Thank you!

Good morning,

Thank you for your message.  I'm not sure exactly what you mean when you say your book was restored without your consent.  CGC did not perform restoration on your book, we noted that there was restoration discovered when our graders examined it.  If our graders discover any sort of restoration, we will notate it and the book will receive a restored label. 

Regarding your other book, are you saying that you believe it should have a pedigree listed?  I don't see that you requested one on your packing slip.  Or, do you mean that it received a pedigree label in error?  Please clarify and we can check into that further for you.

Thank you!

Good morning,

Thank you for your message.  It does appear that your invoice is a little past due.   I will send a message down to have someone locate and rush the order for you.  Please note, however, that it can take some time to locate an invoice due to the extremely high volume of submissions we have at the moment. We will locate the order as quickly as we can and get it moving for you. 

Thank you for your patience and we apologize for any inconvenience.  

On 5/18/2022 at 1:30 AM, richdudek said:

How do you get the order # after the 8 months?  I can get the submission # but not the order #s

 

 

Hi, the order numbers are listed on your packing slip.  You should have received an email back when you originally completed the order that would have contained that information.  But it is the submission number that you will need to check the order status online.  Thanks!

On 5/17/2022 at 4:04 PM, ramithard said:

Hi Jen,

 

how about these....CGC0995181263

                               CGC6777081587

Tough to access after they drop off submission page after 8 months

 

thanks

Hi, the remaining submissions you have here for these two orders are all currently with CCS for pressing.  That is running about 256 business days right now.  CGC Services & Fees | CGC (cgccomics.com)  You will receive an email once they move to the CGC side.  Thanks!

Good morning,

Thank you for your message.  You should have received an email when your orders were logged into the system that had the submission numbers listed.  I've provided those numbers below for you and you can check them in your submission tracking when you log in. 

3877575

3878314

3877956

3876106

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message. It will depend on the dimensions of the book.  If the book fits within these dimensions then it would be considered a comic:  

• 10-1/2” tall
• 7-5/8” wide
• 1/4” thick

If it is larger than those dimensions it would be classified as a Magazine.  The largest size magazine we can do would be:

• 11-1/2” tall
• 8-7/8” wide
• 1/2” thick

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your email.  I am sorry about that.  Yes, sometimes on rare occasions, the graders could miss something.  It doesn't happen very often since the book goes through more than one grader during the grading process.  Unfortunately, it looks like in this case the graders did miss that the book was originally trimmed.  Trimming is one defect that cannot be fixed or corrected so once it is determined that a book is trimmed and given a restored label, it would not be able to receive a Universal label. 

I am very sorry for any inconvenience this may have caused.  Thank you!

Hello, thank you for your message and your interest in CGC! The stickers put into the kits are random so, unfortunately, we don't have a specific list we can provide to you. I am sorry about that.  I will certainly pass your suggestion along to management but I don't know that they would ever offer the grade stickers for sale individually. 

Thank you!

Hi, those are the measurements our Fulfillment team provided for the inside return shipping box on the small shipping kit. They are the department that packs up and ships out those kits.  

Thank you,

Hello, thank you for your message.  Unfortunately, yes, the Economy tier is running very long right now.  We are currently shipping out Economy invoices that were logged into our system around July 30th.  I see your invoice was logged in late August so it will be some more time until that is completed.   We are currently experiencing extremely high submission volumes and are working hard to complete submissions as quickly as possible while ensuring the quality of our services.  We apologize for any delays or inconvenience.

Thank you,

Good morning,

Thank you for your message.  I checked the order and it does look like it is a few days behind where it should be.  I'll send a message down and see if they can locate this and get it moving for you. Thank you!

Good morning,

Thank you for your message.  I am sorry to hear about your package!  Hopefully, it can still be recovered.  I did check on this and the dimensions of the return box are:15.5 x 10 x 33

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  I did check on this for you and received confirmation that the label is correct on this book.  If you have any other questions, please let us know.  Thank you!

Hello, unfortunately, customers aren't able to view any credits or balance on their account at this time.  We do hope that in the next few weeks we will have that changed, however, and soon customers will be able to view their account information themselves. In the meantime, you can contact our customer service department for any updates.  You can reach us at 877-662-6642.   

If you have any unused membership credit, that does expire when your membership does so your order would have to be submitted and received prior to your expiration date.  

Thank you!

Hello, thank you for your message. Signed prints can be encapsulated although we do not give them a regular grade as we would a comic book.  You can find out more here: CGC To Authenticate Prints for Signature Series</ | CGC (cgccomics.com)  Signed prints would be treated as any other signature series item and the signature must be witnessed in order for us to encapsulate it.  These are generally done at shows and events where CGC or an authorized facilitator would have a witness available.  

Thank you!

Hello,

Thank you for your message.  I'm not sure what you mean by resubmitting.  Are you wanting to send a book back just for a reholder and have it put into a new holder or are you looking to have your book regraded?  If you want it regraded, you would submit it just as you would a raw book by selecting grading as your service and selecting a tier.  The only difference would be that you would enter the certification number in the system and it will populate the book information.  But regular grading fees would apply in this case. 

If you are submitting just for a reholder then you will select the Reholder service instead of grading. 

If you have any other questions, please let us know.  Thank you!

Good morning, thank you for your message.  The $150 membership credit can be used for Signature Series grading done at shows or events.  It would not apply however, to any private signing events.  

If you have any other questions, please let us know.  Thank you!

Hello, thank you for your message.  You can access an online submission form for a regular show drop off any time.  However, Signature Series forms will only be available at the show and are not available online.  

Thank you!

Hello, thank you for your message. Invoices stay on the main Submission Tracking page for 8 months.  After that, you can locate the specific invoice information by entering the submission number in the search bar on the submission tracking page.  Please note, if your submission is still with CCS for pressing, it will be listed as "received" and the line items will not appear until it moves to CGC for grading.

We are showing all of these invoices are currently still with CCS pressing.  Right now, regular pressing is running about 256 business days.  CGC Services & Fees | CGC (cgccomics.com) These invoices should be moving over to CGC for grading in the next few weeks.  You will receive an email once they move to the CGC side. 

Thank you!

On 5/12/2022 at 6:39 PM, Mark Goldberg said:

CGC5517709035 
This is my order number, it would be greatly appreciated if you could check on that. Thanks!

Hi, I am showing this was entered on 4-29 and is in process.  Magazines do have a longer turnaround time than regular comics.  Magazine Walkthrough is about 11 business days so it should be finishing up next week sometime.  CGC Services & Fees | CGC (cgccomics.com)

Thank you!

On 5/12/2022 at 6:09 PM, TheDuke33 said:

Hi I recently submitted a comicbook and stated in my packing slip that it was a double cover issue (two covers) and when I received my issue back it had no mention of the double cover on the label, how can I rectify this?

Thank you

Hello, if there was a mistake on the label you can call or email customer service and we can email you the instructions and a pre-paid shipping label to send that back for a complimentary correction.  You can reach us at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

Good morning,

Thank you for your message.  Only authorized CGC dealers are permitted to set up appointments to physically drop off or pick up submissions.  Collector's Society members are not permitted to come into the office, even for private signings.  Most of the submissions for private signings are mailed in.  If you are a paid member of our Collector's Society, you would have to mail your submission in or either have an authorized dealer bring it in for you.  You could also submit to us at any show CGC may be attending.  

If you have any questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  Our accounting department is quite busy right now so it is taking them some time to get back to people.  Customer Service can certainly check that for you.  You can either give us a call at 877-662-6642 or email customer service at submissions@cgccomics.com and we can check into that for you.  

Thank you!