Jennifer F.

Good morning,

Thank you for your message.  Yes, that would be fine. Customers can list any return shipping address they wish on their form. 

Thank you!

Good morning,

Thank you for your message.  How the staples affect grade depend mainly on the degree of rust and the grade otherwise, which we will not know until a Grader reviews the book. As far as treatment, if light enough the rust can just be scraped off and keep a universal grade. If the grade is low enough and the rust does not matter, we do nothing to treat it. But if the rust is really bad and threatening the integrity of the book, We can replace them (and support the paper if torn through), although this will result in a conserved grade.

Thank you!

Good morning,

Thank you for your message.  Yes, you can submit different tiers on the same order and in the same box.  You will select the tier of service you want for each book and when you print out your packing slip, you will see the various books separated by tier with the fee calculation for each tier.  Those different tiers will be entered as separate submissions in our system and will be shipped back to you separately as they are completed.  But you can and should include all the books on your packing slip in one shipping box, even if they are different tiers.  

Thank you!

Hi, you will receive an email with the tracking number once it ships out.  It can take some time even once completed due to the high volume of submissions that are shipping out each day.  I'll see if we can try to get that out for you ASAP.

Thanks,

Good morning,

Thank you for your email.  Part of the grading process is to check the current market value of the book and verify that the book submitted was not significantly undervalued.  We check various auction sites to see what books in relatively the same condition are currently selling for to get an idea of current market value.  We do encourage you to be conservative as we do not reimburse you if you over-value your book. In the event that your book was grossly under-valued, we would contact you to bump the book to a higher grading tier and you would just pay the difference in the grading fees at that time. You can review our Declared Value Policy here:  Declared Value Policy.

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your email.  Yes, if anything comes back to our office for either a regrade or a reholder, it would have the updated label information listed and follow the new procedures.  

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message and your interest in CGC! When completing your online submission form, you will need to list the book information to the best of your ability.  In most cases, if you enter the title as it appears on the indicia of the book, it will pre-populate if it is a book we have graded previously.  If it is not one we have graded before there is an option to add the information.  

The value we ask you for is an insurance value, a number you would feel comfortable with in terms of a replacement value if your item was lost or damaged while with us.  Each tier of service covers up to a maximum specified insurance level and you must choose a tier of service which will accommodate the declared value for your item. Services and Fees. The difference between the Modern and Economy tiers would be the date of the book.  Books would only qualify for Modern if they are dated 1975 or later and valued under $400.  If they are dated earlier than 1975 but still valued under $400 you can put them under Economy.

We do encourage you to be conservative as we do not reimburse you if you over-value your book. In the event that your book was grossly under-valued, we would contact you to bump the book to a higher grading tier and you would just pay the difference in the grading fees at that time. You can review our Declared Value Policy here:  Declared Value Policy.

If you have any other questions, please let us know. Thank you!

On 5/24/2022 at 3:53 PM, Jon1004 said:

CGC2917127579 this is the order number thank you

Hi, we don't show that order in our system yet.  Was this something you just recently mailed in?  If so, then the charge hasn't actually been processed yet.  Even though you enter your credit card information on the online form, you are not charged until your order is received, opened and logged in.  If that hasn't happened yet then there could still be an issue when processing the card if we can't get the Discover card to go through.  You would receive correspondence from our accounting department if that occurs.

Thank you!

On 5/24/2022 at 1:28 PM, billsid said:

Jennifer,

   Was wondering about this "Creator Agreement" submission that was sent in and delivered on May 2 I see they are opening packages received on May 16th and I have yet to be contacted about this package is this normal?

Thanks

 

Hi, yes, it can take some time for them to get the package opened and logged in and then reach out to the customer.  You can contact our Signature Series department directly to find out the status of your order by emailing them at: signatureseries@cgccomics.com. Thanks!

Good morning,

Thank you for your message.  If the book is already in a CGC holder with a Signature Series label and you send it to us still sealed within the holder then it can retain the Signature Series label.  If the book is removed from the holder before sending it in for a regrade or a private signing then it would not retain the Signature Series label and receive a Qualified label.

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  We can certainly check that for you.  Please call or email our customer service department with your customer number and the submission number and we will check that for you.  You can call us at 877-662-6642 or email at: submissions@cgccomics.com.

Thank you!

Hi, it looks like the imaging was completed on May 11th so you should be getting those images this week.  If you don't receive them by Friday, please reach out to us at: 877-662-6642 or by email at: submissions@cgccomics.com. Thank you!

I'm sorry about that.  Can you please email us the screenshot so we can then forward that over to our IT department so they can investigate further?  You can email it to us at: submissions@cgccomics.com.

Thank you!

Good morning,

Thank you for your message.  We do not accept Discover cards, unfortunately.  If you can provide the invoice or order number on the submission you said was paid with a Discover card, we can check into that further for you.

Thank you!

Good morning,

Thank you for your message.  It does look like there is an issue holding up this order.  Please contact our customer service department at 877-662-6642 or by email at: submissions@cgccomics.com and we can get that straightened out ASAP.

Thank you!

Good morning,

Thank you for your message.  All key comments and first appearance notations are made at the discretion of the CGC grading team. 

You may check any book on our CGC Census to see what Key Comments, Art Comments and First Appearance notations are currently listed for that book. 

If you do not see a notation that you believe should be noted, you may request it.  To request a first appearance update or inclusion of other information to the current label, please include a note both on your printed submission form and also attached to the bag of the specific book (post-it on comic bag) and our graders will review and make a determination on that request during the grading process. 

https://www.cgccomics.com/census/

Thank you!

Good morning, thank you for your message.  I'm sorry about the mistake.  Please call or email our office with the certification number of the book and we can send you instructions and a pre-paid label to send that back for correction. You can reach us at 877-662-6642 or by email at: submissions@cgccomics.com. 

Thank you!

On 5/20/2022 at 11:44 AM, Mark Goldberg said:

I would appreciate that a lot! Do you know of my order has been graded or not? CGC5517709035

Hi, it hasn't been graded yet but we are in the process of locating the order and getting that rushed through.  Thank you!

On 5/20/2022 at 8:45 PM, Rayzel2 said:

Is the $150 discount only for comics or also the card grading services?

 

Hello, the membership credit is applied to the company you listed as your primary collecting interest when you signed up.  If you listed trading cards as your primary interest, the credit would be applied to Trading cards, if you listed comics then it would be applied to comics.  The credit cannot be split between companies, unfortunately.  

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  Imaging is running about 10 business days beyond the regular tier turnaround time.  It will depend on when your order was completed.  If you can provide your submission number, we can check that for you. 

Thank you!

Good morning,

Thank you for your message.  We do appreciate your feedback and I'll certainly pass your message on to our management team for consideration. 

Thank you!

Good morning,

Thank you for your message.  We should be able to grade it as long as it fits within the dimensions of our holders.  The maximum size we can do would be: 

• 11-1/2” tall
• 8-7/8” wide
• 1/2” thick

Thank you!

Good morning,

Thank you for your message.  I'm sorry to hear you were having a problem with the online form. If you are still experiencing an issue, please email us a screen shot of what you are referring to so we can investigate further. You can email us at: submissions@cgccomics.com. 

Thank you!

On 5/19/2022 at 10:57 AM, Mark Goldberg said:

Jen, I know this is not your fault! I’m mad that other people in the company are not doing their job. Coming from a business standpoint, this is my first time submitting. Do you think this would want to submit to you guys again? My order is almost 3 weeks overdue. 
Thanks 

I do totally understand.  We'll rush the order as soon as possible.  I can also have some of the grading fees credited back to you.  I'll have the grading fee adjusted to the Magazine Standard rate instead of the Walkthrough rate and we can refund you back the difference in the grading fees.  I am very sorry for the delay and the inconvenience that has caused.  Thank you!

Hello, we don't have a set date yet for this signing, unfortunately.  For signings that we know will be very popular with a huge amount of submissions, we generally will announce those farther in advance of the actual signing.  This allows us time to get all of those orders received opened and prepared for the signing.  Also, there can be delays with signings depending on the artist's schedule.  Hopefully, we will have more details about when this signing will take place very soon.  We do appreciate your patience on this!

Thank you!