Yes, mistakes will happen. That's life.
What is important is how you handle those mistakes. And CGC acted like complete dumbarses until CGC Mike was able to intervene.
If CGC had RIGHT AWAY properly reviewed the tape and discovered their mistake, rather than putting the submitter through this completely ridiculous ordeal, how much different would things look now.
They certainly have a need to protect themselves from scammers, which is one major reason for recording the box openings in the first place, but how they handled this very legitimate lost book case says alot about them as a company, and none of it is good.