A few months back, I decided to venture into maybe using a subscription service with a seller. The seller guarantees 9.8 slabs. I was invoiced for 6 9.8 graded books. I paid the invoice. At the time of payment the A-C copies of the first issuer were released. The invoice was for those 3 books (released in March) and the 3 books to be released in April. I decided to check on the order status 2 1/2 months later when the seller told me that the second set of books were graded, but the first 3 issues were having trouble grading 9.8. It's been a few more weeks since then and I haven't heard anything, so I decided to ask for a refund.
The seller does not want to give me a refund. He wants to keep the money I had paid for the presale because he says it was a deposit. I would understand this if the terminology was presented on his "services page", but it is not. Nor has nonrefundable deposit ever been mentioned in any conversations or on his service page.
I have tried speaking with the seller about this because it boils down to not getting the products that the services are supposed to provide. The seller does not try to resolve this, but tries to tell me what has maybe been confusing in our prior conversations about our transaction.
It's not that confusing. I paid an invoice expecting it to be fulfilled in a timely manner. I don't believe that it was because I don't have any of the books. The seller also began to submit more books because he thought I was going to continue with the series, but I was never invoiced, discussed, or confirmed this transaction.
Lets talk!