Having a hard time with a buyer on here and looking for opinions. I sold a raw silver age book through these threads in May 2019 only to have the seller ASK FOR A REFUND 1 YEAR LATER IN MAY 2020.
May 13 2019:
Book sold for $400.
May 29 2020:
The buyer isn't happy with the book stating it appeared lower than the stated grade - I considered it in the "fine range" I'd usually decline this type of request as it had been so long since the transaction was completed, but a well known respected presser (yup, it's who you're thinking) was involved. The presser didn't want to risk pressing the book out of fear of damaging it further. I asked the buyer what would make them happy and a partial refund was suggested of 25% or $100. Figured it's only $100 and I spend alot more than that on grading and pressing each of my books anyhow.
May 30 2020:
Sent a partial refund of 25%/$100 - figured seller is a newb and $100 is not worth damaging my rep with this presser
August 21, 2020:
Then I get this in my inbox: "Finally got the book that I bought from you and we had talked about being too brittle to even press. Came back from CGC 3.5 and not even close to 6.0",
I responded with "
Not sure what to tell you. Are you asking for an additional refund?
In my opinion, the book looked in the fine range and that was 15 months ago. Never meant to deceive you and thought we were fine with the last $100 refund. "
And then this:
"I know you weren’t trying to deceive me, but the grade was so far off. The difference between 6.0 and 3.5 grade value is close to $400. You already gave me $100 back, can you do another $50 to cover my grading costs and I think that would be fair?
In the buyer's defense he only started collecting collectible comics in February of 2019 so he'd only been at it for 3 months before purchasing this raw book in 2019. Just curious for everyone's opinion as to how they'd handle this type of request or advice on how more experienced sellers would treat a customer like this.
Cheers