MDR123

Definitely try giving your email for their newsletter, believe they sent out something yesterday and this morning for it if I recall. Good luck for the All Star Batman variant next week!

Chris, Thank you for the update and clarification as well as taking the time to chat briefly! Glad to hear the good news on my order. Good luck with the Batman sale today!

Thank you Chris, I look forward to speaking today and having this matter rectified. Feel free to PM me if necessary to set a time to chat. Have a great one.

So what would the case be when a college student places an order and say their roommate does the same? Or two tenants from the same apartment? Same billing and shipping addresses. I'm not trying to carry on over something, I clearly saw the stipulation well before hand with the Harley pre-sale and my account was accordingly ready and one order was completed.

I wasn't kicked out of anything however, that's the thing. I received confirmation email for BOTH transactions. Now after the fact they are cancelling.

I am fairly certain they are cancelling multiple orders from the same IP address/home address/payment method/etc. Is this what you are referring to? Or just one order? I don't think they would do that. Yes, the orders were placed on the same device but placed for 2 separate accounts however, for 2 different people, the shipping address is the same and the card used was the same because one party gave the other party the funds. I don't think that is going to fly. Would have been nice to know these things before hand. I feel like they keep changing their rules with every release. I know per account there were restrictions but orders were placed from 2 different accounts. The same IP because I was at work when noon hit on my end. I am not saying they will or won't fix this, but it seems like the same rules that most companies selling exclusives online usually adhere to. It wouldn't work with Amazon, Hasbro Toy Shop, B & N, Disney and pretty much every other place I have ever bought exclusive items from. Well I am hoping to speak with "Chris" tomorrow, their manager to get a resolution to this situation. The site does say X amount per account. Orders were for 2 different people on 2 different accounts however.

I am fairly certain they are cancelling multiple orders from the same IP address/home address/payment method/etc. Is this what you are referring to? Or just one order? I don't think they would do that. Yes, the orders were placed on the same device but placed for 2 separate accounts however, for 2 different people, the shipping address is the same and the card used was the same because one party gave the other party the funds. I don't think that is going to fly. Would have been nice to know these things before hand. I feel like they keep changing their rules with every release. I know per account there were restrictions but orders were placed from 2 different accounts. The same IP because I was at work when noon hit on my end.

I am fairly certain they are cancelling multiple orders from the same IP address/home address/payment method/etc. Is this what you are referring to? Or just one order? I don't think they would do that. Yes, the orders were placed on the same device but placed for 2 separate accounts however, for 2 different people, the shipping address is the same and the card used was the same because one party gave the other party the funds.

Has anyone else had Aspen cancel their order AFTER receiving the email that the order was placed and is being processed?

1 of these as well please good sir. Thanks.

1 of these please

I recently saw a Superman #75 signed by Stan go on eBay but unfortunately can't find the listing anymore as the item sold before I stumbled across this thread. Signed across the cape billowing I believe.

Yup, is what it is at this point. The worst part is I called the LCS today and found out the witness will be there and I recently (2 days ago) purchased my membership to the CGC so I was pumped to started getting items slabbed and protected within my PC. I had purchased the books well over a month ago too.

Doc, Yes, I've done that. The number is someones cell phone which has a full VM. On top of that, after asking the customer service rep who responded to my emails 3 different times over 3 separate emails, she pretty much stated as such that, no, they do not use the phone nor bother answering it as everything can be solved via email. I'd have no problem with that mindset if I was able to receive more than one email response in a 24 hour period. Had they rectified the matter last week when I communicated to them as soon as I opened the package and provided photos, I'd have the book in hand for the event tomorrow. Unfortunately, they dropped the ball a bit.

9R78 Midtown will absolutely refund your money on a bad book. Its happened to me twice and they didn't even ask me to return the books (not that they, or anybody else, would want them). Midtown will refund you but damn if they don't give you a hassle. They package items so well but send damaged stuff so often. And their info email sometimes bounces back with a failure notice. I'm waiting to return about 15 books that arrived in dented, damaged, or bent condition after the purchase states F or VF.

Let me re-post their response, since you missed that part the first time: Hi Joe, The remaining copies we have in stock are in the same condition, which tells me that this is how we received all of these books. We apologize, but we will not be able to offer a replacement or credit. Thank you for your business! Please let us know if you have any questions. Thanks, XXXXXX They won't replace it & they won't credit it. That's kind of the definition of "not our problem". You're correct that I didn't ask for a credit. I did only ask for a replacement, however their 2nd response about not offering replacement OR credit kind of directly implies "too bad, not our problem". Sure, I could still offer to ship the original back, but seeing as how I was told "no credit", why would I waste my money shipping it back just to not get credit for it anyway? That's just throwing good money after bad, as far as I'm concerned. Joe, I know the feeling. I'm currently going through a similar situation, however I have not been updated on the status of the remaining books in their inventory. I received 2 copies of items I was planning on getting signed tomorrow and slabbed soon as there will be a witness at the event. Now, I'm screwed out of that and the books sit in limbo as well. They were unwilling to respond to emails in a timely manner last week to offer any resolution and don't have any phone number contact to complete business in a speedy fashion. The artist event also has a discounted rate for signatures than his normal convention rate.

First time poster as well, joined last night after stumbling across the site in search of some information regarding the slew of new variants for DC coming in the next few weeks to months. Superman fan through and through. Collector of DC as well as Marvel for a number of years (really, truly do not remember when I started). At last count, I turned 18 long boxes into about 42 short boxes recently due to a move. Looking to get some insight and knowledge into CGC membership as well if some folks out there care to enlighten me to some general information and such.