Your are partially correct. I'm not going to CBCS.
But I'm a potential customer and would love to get some of my comics slabbed but I just can't pull the trigger due to all the issues CGC is having.
Complicated instructions on submitting / assigning value to books, damaged books due to shipping and negligence on CGC's side, receiving your comic back in cracked cases, seeing shards in cases, scuffed cases, quality control issues with incorrect labels, & upside down books.
Add to this turn around times that frankly are freaking crazy that many of the folks on these boards sound like they are either living in denial that they have Stockholm syndrome or are finally waking up to the fact that they have it.