Rodell

They'rrrrrrrre baaaaaack 

1 hour ago, comicdonna said:

They don't have time.  They are too busy grading books.  

If they don't employ enough people to grade books and maintain a high level of quality control then they need to hire more people, plain and simple. Their problem is not my problem. I will be sending them back every time. Luckily my past 2 submissions came back good but I will not hesitate to send them back to be redone.

I will send them back every time. If they have to keep dealing with it maybe they will change the process. If we don't send them back then what incentive do they have to fix the issues?

10 more back last week and no NR issue! On a roll!

On 7/10/2019 at 4:49 AM, Cat-Man_America said:

IMO, this isn’t about rank & file guys or TATs, it’s about a periodic headache that is unpredictable and often missed by QC (it may not even show up until passing QC).  It keeps coming back because in all likelihood no permanent fix to the cause of the NR problem can be achieved with the current holder design, ...and I suspect that it won’t be addressed until there’s another redesign of the holder.  My suspicion is that this will depend on how much loss of business trust CGC is willing to incur during the necessary downtime required to retool a design that fixes existing NR issues to an acceptable level to meet customer demands, ...(minimum customer expectations).  Right bow CGC is apparently willing to accept a certain percentage of customer dissatisfaction because it doesn’t cut too deeply into the bottom line.  Reholders for those who can’t tolerate NR are still a minority nuisance and the increased TATs probably make resubbers think twice.  Only if these numbers change dramatically will there be a whole new ball game.

Nailed it on the head here. This is how business decisions are made. If it isn't affecting the bottom line and only a small amount of customers complain and want re-holdering then nothing will change. Judging from the amount of posts in here in comparison to the number of books they grade I would say it probably is a small percentage and perhaps many people accept the first answer they give that some NR are expected.

Batch of 10 being shipped today. Fingers crossed for no Newton Rings

Shout out to @Brittany M. for getting this done for me so quickly! Thank you!

17 hours ago, DavidTheDavid said:

What chemicals are in that can? Could this compromise the case or comic?

I think the comic is inside of a second archival bag so I'm thinking it will probably not hurt it but not 100% sure...

Running with Scissors

You know Captain Marvel will be nominated though.

I guess the overall stance of CGC is that this acceptable from the email I received today:

Thank you for your email. What you are seeing is called the rainbow or prism effect, also known at Newton rings. There is no liquid present, or anything that can damage your book. This can occur when light passes through plastics with different refractive indexes (how they bend light). It’s what you sometimes see on a smartphone screen protector, or on the edges of an LCD television screen. In our cases, it’s the refractive qualities of the hard outer shell and the archival-quality Mylar sheets over the book, which have been approved by the Library of Congress for the preservation of paper.

There are acceptable levels of Newton rings in all of our encapsulated books. Re-holder service is available, and while we do our best to minimize the level of Newton Rings present, there is no guarantee this will correct or eliminate the Newton rings.

This is disappointing to say the least. Fortunately I scanned through the thread after I sent the first email and contacted Brittany and she is taking care of this for me. If it wasn't for Brittany we would basically be screwed. Thanks Brittany!

I think mine is getting worse. I am contacting customer service.

I got 6 books back last week from my first submission ever. My Nightwing #1 came back with a slight NR issue.

I do this all the time on eBay. Some people list their comics as NM+ and they're not even close. Others will say VF and they are near perfect. IDK, lol. It's tough to buy on eBay sometimes because of this. There has to be good photos. These books do look nice though. 9.2 to 9.4 I think but I'm just getting started myself...

I'm curious too if the dry cleaning will help clear up water damage issues. I have a few books that are in nice shape but have a little water damage.