Really? That's your takeaway? They're not good at communicating? Ok. Never mind then.
What else would it be? That CGC changes things just to *spoon* with their customers? That they're a monopoly, know it and don't care what anyone thinks? I'm sorry, but I just don't believe that.
You and I will have to disagree then. Whether they care or not, they act like they don't care. But I don't need them to.
On the one hand, people expect CGC to be treated with more deference and forgiveness because it's our hobby and hey, we're all in this together. On the other hand, please name me another business where the actual product has suffered so much and people just line up for more. Prices have gone up. Quality is variable. Service has gone down. Communication is terrible. The ONLY reason they continue to enjoy the success that they do is b/c of their monopoly status.
eBay
Please. eBay is a shadow of what it used to be.
eBay is not even remotely similar to what it used to be.