dena

On 4/27/2022 at 9:15 AM, Bird said:

Hi dena.

I think that you'll find that the community becomes self policing - especially when awards season is approaching. It is amazing how closely collectors watch sales and immediately report entries that are suspicious. We've seen this in the coin and comics registries which have been around about two decades.

Most participants are in it because they love this hobby, love to show off their sets and they love to see what other collectors are doing. There isn't much incentive for someone to cheat. Whatever they gain in a potential prize will be overshadowed by the negative feedback they receive on social media when they are caught doing it. This is a very vocal group.

On 4/25/2022 at 5:39 PM, Poké-Oh! TCG said:

At launch, it was said that contests will be held for users with the most points. 

I won't be responding or coming back to this topic, as there's no reason for me to. What I did is done. I got banned with all my cards being removed.

It is absolutely not true that awards will be given to users with the most points. Best sets, yes. Most points, no. Also, this is not the first and only Registry managed by the Certified Collectibles Group. If there is even a hint that someone is cheating, they will be disqualified.

CGC Trading Cards™ is excited to announce that the CGC Trading Cards Registry is now live and ready for your Pokémon and Magic: The Gathering Cards! Online registries are popular and powerful tools that gamify collecting and provide inspiration, organization and recognition as collections are shared around the world. With the CGC Trading Cards Registry, TCG collectors will find a superior platform where they can display their CGC-certified cards and compete against other collectors to see who has the best sets. Read more >

Thanks so much for your questions and comments!

Regarding set types, what you currently see is just the beginning. We will continue to add new set types and we welcome requests for new set types. When you click into each category, you'll see a link that reads 'Request a new set type here>'

Regarding hybrid sets, we do not have plans to allow cards graded by other companies. However, I will bring your suggestion to the team for consideration,.Your feedback is greatly appreciated.

Not yet

Update: We found what is causing the incorrect status to be displayed in submission tracking and we are working on a solution. We look forward to getting this resolved ASAP. 

On 2/10/2022 at 11:42 AM, jwhauser said:

And this one

These two from my last submission.  Both scored a 9.5 w/10 autos and the population has them both listed as 9's.

These are displaying now as well as the card in your first post in this thread. Thanks for your patience.

On 2/14/2022 at 1:20 AM, C. Yeager said:

1966 Topps Mantle. Received it over 6 months ago, nowhere on the pop report.

Do you see it in the report now? If not, would you please let me know the certification number so I can dive deeper?

On 2/9/2022 at 9:24 AM, Get Marwood & I said:

Good man, thanks 

  Looking into this. Stay tuned.

There was a connectivity issue between the website and our internal system that provides the information you see in submission tracking. That issue was resolved this morning. Please let us know if you continue to see a problem.

On 1/26/2022 at 3:52 PM, Jarodm5 said:

Tried it to get a few books in before the price change and absolutely hated the new submission form. It's horrible to look up titles. You have to jump through a lot of hoops to find out exactly when your comic was printed when previously you could type in the title and the most popular comics were listed first. Type in "X-Men" and you should get the OG "X-Men" everyone knows listed first. Now it's buried under a ton of other random stuff, literally impossible to scroll to unless you type in the exact publication date along with it. Sucks. I have a lot of books in the process of being graded, so I'll just hold off on submitting anything else for quite a while. Hopefully that gives CGC a chance to fix this thing or put it back to the perfectly fine form they had previously.

Thanks for the feedback. We are still tweaking the typeahead search. I will report this specific example to our programmers. The examples are extremely helpful.

On 1/5/2022 at 11:00 PM, skypinkblu said:

 

On Monday, I entered a book, saw it in my "cart" tried to use the back key to enter another book and it looked like the first book disappeared. 

It had not, but it would be helpful if you could still see how many books were in your cart when you try to add something. At first I thought I needed to redo the entries, but when

I tried that, the first book popped up.

Thanks Sharon! I'll look at this.

On 1/2/2022 at 8:46 PM, Tony S said:

If the book is already in the database all is good. If adding a book not in the database, I see no way to select or enter anything other than month and year. 

Sorry for the delay in responding. I was out for a few days over the holidays. I'll look at getting that fixed so it doesn't require the month/year format.

On 12/23/2021 at 12:44 AM, rdp collectibles said:

---I did a 24 book order with old system around 12-12 and a 25 book order with new system around 12-19...took me about an hour in each case..had to do more clicking with the old and more typing with the new..I hated the old system and always clicking for tier and  declining custom holders...with new system, made one click for the tier and was never bugged for custom holders...however, I found the title search in the new to be useless and resorted to typing and copy and paste...in so doing, I always had to type the date as it would never pop up (it did on the old system)..for the publisher, marvel would show to be clicked, but dc and atlas always had to be typed...the check amount was 3 or 4 times the order total, but I always use a card so I ignored it...did not have any real hang-ups or page freezes in either case...

Thanks for the feedback. I see you posted this comment on 12/23. I'm wondering if you entered the order prior to 12/22. There were a few updates made on 12/22 to address the weird check total situation and some problems in the book search. Is it better for you now? Or are you still seeing those problems?

Dang it! 

Thanks for the continued feedback. We know this is extremely frustrating and we would love to get this settled. Back to the drawing board we go...

On 12/21/2021 at 2:52 PM, iae21 said:

Thanks @dena, please let me know.   You can reach out to me separately, I have at least 10 or so submissions in the past year where I was able to select different Pre-Screens per book to a large order.   I can provide you that support to prove that it worked that way previously.  

I haven't forgotten you. Still working on an answer for you. I can see your history so no need to provide anything.

Updates made for some of the problems reported:

• We added logic to the typeahead to list titles alphabetically after you enter your search terms.
• If you use the # symbol in front of your issue number in the typeahead, it will understand that it is the issue number specifically. Before, if you entered just the number 6, it pulled results where 6 appeared anywhere in the description.
• Fixed check total problem (haven't tested this one myself yet to confirm the problem has been resolved)
• Fixed shipping method on legacy order packing slips. Customer selected one shipping method but packing slip showed a different method. The shipping method was correct in our database it was just wrong on the packing slip and that has been corrected.

We are continuing to work on other issues reported and doing further work to improve the typeahead. Thanks for your feedback and patience so far.

I'm told Invision made a change on Thursday night that they think should resolve the login issues. Are you all still having issues getting in since Thursday night?

On 12/20/2021 at 8:53 PM, sckao said:

Submitting a standard modern slow-boat submission of 25. Once you get to the Select Payment Method, you get this for the Checking Option. (Note that the Order Total is actually $578.00 for 25 Moderns... but the check amount is saying $2,321.00 which is a bit alarming). 

 

Someone earlier also mentioned that the packing slip is four pages. It's two. Two copies with two pages since the list of comics is in a table that if long enough will require a page of its own when printed.) This is standard behavior when printing tables.

Thanks for reporting. There is a fix being released later today that will address that check amount problem.

On 12/20/2021 at 10:28 AM, iae21 said:

Thank you Tony, however you did not have to pay for add'l shipping per grade.

 

I wish I can access my previous submission documents (site is down), but for example, I submitted 25 book pre-screen moderns, and when selecting a minimum pre-screen grade overall (i.e. 9.6), I was then able to move the pre-sceeen level up and down per book (i.e if I thought one of the 25 would not make a 9.6, I can select that PS grade to be a 9.0).   I always received the shipment back, one time, per 25 book order.

 

@dena- Can you please add back this functionality, or let me know how to enter a 25 book pre-screen book with different pre-screen grades per book??

Looking into this and will get back shortly with an answer. Thanks for your patience.

On 12/20/2021 at 3:07 PM, bshowell said:

I have been trying to create an order using the new system all weekend but every time I hit the submit button it says my order can't be submitted now, try again later. I've tried two different payment methods so my cards being declined are not the problem.

Recently we saw this error when there was an issue with a field length in the book description. I have a programmer looking into this and will get back to you ASAP.

On 12/17/2021 at 3:35 PM, sckao said:

Ideally, when you enter the title, the possible covers would come up which would make it easier to identify which comic and which volume/series it is from. 

 

Yes! This was already on our list of enhancements that would follow after the initial release.

Great information provided here so far. Thank you. I think the typeahead wasn't an issue on our trading card and sports card forms because those databases are a fraction of the size of the comics database. We had some input on the best way to manage the comics typeahead but the tricky part is addressing various scenarios. Clearly we did not get that quite right but we will. Our top goal is to make it easier for the end user. 

Thanks for providing that additional information about the payment screen. We already have a fix in place on our staging site and will make that live on Monday. We would put the fix in place today but we always shy away from doing site deployments on a Friday in case it results in something breaking elsewhere and then there are issues going into the weekend. Thanks so much for bringing it to our attention.

Regarding the typeahead field, we already have some ideas in the works and a group of us are meeting Monday to see if those ideas get us where we need to be. Our objective is always to make a better online experience for the customer . If that means adding a different element to the design, that's what we'll do. Any comments made here will be shared with the team and once we've made adjustments, I'd really love to get your feedback about whether we're hitting the mark or if we still have work to do.

We are dealing with this as an urgent issue. Stay tuned.