dena

On 12/15/2018 at 11:08 AM, MrWalkingDead said:

Something else that needs fixing are the set banners/signatures -  will those be fixed up soon? my banners are broken squares- (its the classiest way to share your set)--(The information on your banner is only updated once every 24 hours.)--

Sorry for the delay in responding here. I am looking into this. Thanks for bringing it to our attention.

Thanks for reaching out to us. Follow this link for step by step instructions for adding a Registry Signature Banner:

Registry Signature Blocks

4 minutes ago, Grantley Goddard said:

FYI There was a problem earlier today approx. 6pm GMT which the site was flagged up as an unsafe unsecure location. Lasted about 10 minutes. I'm in the UK obviously.

Thank you for letting us know!

We are experiencing a technical issue on our server which means there is interruption in some website functionality such as submission/invoice tracking and registry entries. We are working on the problem and hope to have a resolution soon.

We are sorry for this inconvenience.

Thanks @Get Marwood & I

Our server was down on Saturday for several hours but was back up as of about 8:15 pm ET that day. Everything should be in working order now.

Thank you for your inquiry. Our server was down on Saturday for several hours but was back up as of about 8:15 pm ET that day. You should be able to view your submissions now. Please let us know if you need any further assistance.

Thank you for your inquiry. Our server was down on Saturday for several hours but was back up as of about 8:15 pm ET that day. You should be able to view your submissions now. Please let us know if you need any further assistance.

Hey Everyone,

Yes, there is a problem on our server. I have someone checking it out and hope to have all functionality restored soon. Sorry for the inconvenience.

I see what you mean though I have not found the cause yet. It's strange because yours is also marked Anonymous when viewed from another profile.  I'm looking into it.

CGC’s new CrossOver service, which was universally embraced by collectors at New York Comic Con, has been expanded to include all CGC grading tiers on CGC's online submission form. The service has also been enhanced with two amazing new incentives. Click Here to Read More

Yes, unfortunately it is still broken. We are working to identify the cause. Apologies for the continued inconvenience.

Unfortunately it has not been resolved yet but we are working on it. Our apologies for the delay in getting it sorted out.

We are currently experiencing a technical problem that is preventing some invoices from displaying in submission tracking. We hope to have this problem resolved soon. We apologize for the inconvenience.

Thanks for contacting us. In the interest of privacy, CGC does not provide submitter information.

Yes, that is correct. Your card is not charged until the submission is received at our facility.

Hi Marty and thank you for contacting us.

Please let me know your invoice number and I will look into it for you. You can send a pm to me here on the boards or email me at dena@ngccoin.com

Thank you for contacting us.The credits are applied when your submission is received at the office. I recommend including a note on or with your invoice that says you are using your credit. That way it is clear to the accounting department. Please let us know if you need any further assistance.

Our server was down yesterday for a period of time. It is back up now and your order history should be displaying again. Please let me know if you are still getting the "No order history found" message.

Looks like I am directed to My Journal if I am in the View Journals view. However, if I am in the View Latest Entries view and choose My Journal, I am not directed to my own. It appears to be an issue in the program and not something I can control. I'll report the issue so that it can be fixed in an upcoming release.

I changed the settings so that only the owner and moderators/admins can see what is posted in the Testing forum. 

We would like to thank all of the participants in the CGC Registry and congratulate everyone on their individual accomplishments in every set. Click Here to Read More

Thanks for reporting. We are cleaning up all the spam right now.

If you would send your invoice number to me in a pm, I can look into this for you.