dena

Thanks all for your feedback. We are working to address all concerns immediately.

Answers in red to some questions so far:

It no longer possible to do multiple tiers in one session. You have to pick the tier you are submitting under.  Once selected you can't change. So if you have five moderns, five economy and one Express - you start over 3x. That's 3x entering address, 3x entering payment information. 3x the printing.  I'm sure it saves CGC a bit of time. When receiving logs in books they split off different tiers on one order form. Now they don't have to do that.  We did it for them. You can add multiple Tiers in one session. When you are in your cart, there is an option to Add Another Service

Even worse is I'm not sure what you would do if you make a mistake. Let's say for instance you sort out your submission of 20 books. Ten moderns, 10 economy. So you do the 10 moderns, print everything out and then start a new submission for the economy. And discover you missed a modern published 1/75.  I suppose you have to send the modern in as economy - or start over - throwing away the modern submission you did. Or it could be the opposite. You find a book published 12/74 in your "modern" stack. Economy already done. Old system you just typed in the book and the computer moved it into the right tier. Since you can have multiple tiers in a session as indicated above, this would not be an issue. You could either go to your cart and 'Add Another Service' or, if you are working on your Economy and add a Modern book, the form will let you know that it is out of the date range for Economy and will ask you if you'd like to add another service to your session.

The look up function is really horrid for modern books. For instance there has been a jillion Amazing Spider-man titles. So you have to either scroll through a long list trying to find the right issue #4, or you have to type in the date.  Sometimes it's 09/14. But a different title published Sept 2014 might not be found unless you type 9/14.  And you still have to sort through the various Canadian and Swedish and variant covers to find your book. We are aware the typeahead is an issue and we are working to tweak the sorting so it better returns the results you would expect. That is a top priority for us and we intend to fix this ASAP.

CGC continues down it's path to kill trees. Remember the day when you could do a submission of 20 books and the submission printed out on  sheet of paper? If you printed a copy for yourself it was two pieces of paper.  Now a submission of one book is four pages. That should not be the case and I am looking into this.

I also had weirdness where when it was time to enter payment information that if I wanted to pay with a check, CGC wanted more $$ than the total of the order. Credit card was the submission amount. IDK if that means CGC thinks I have some outstanding balance or what. I guess I'll call accounting tomorrow to check on that. This should also not be the case. The form should be charging the same regardless of the payment method. I am looking into this right away.

I suppose a web designer thinks it looks prettier, but any enhanced functionality is aimed at making CGC's side easier. This is not the case. We had overwhelming feedback that the old format had it's own issues and the goal in changing to this new format was to provide a faster experience for the customer. Also, the typeahead, when delivering results more efficiently, will get the user to the correct item in our database which will make it quicker for receiving to get your submissions verified and in the queue faster. We've seen evidence of this in our other verticals. The number of trading cards coming in correctly identified nearly doubled when the transition was made from the old format to the new format. I realize that it is hard to see the benefit now when the typeahead is not performing in the way it should. However, we are committed to making this a superior experience and your feedback helps us get there. 

On 12/15/2021 at 1:17 PM, greggy said:

@dena

@Matt G

I think that there may be some confusion about which entries where entered by CGC or by other users.

For example, here are the options that I see for ASM 252

I know that the top and bottom ones are valid but are the other two entered by CGC or by one of your users?

The Newsstand Canada is the same as the Canadian Prive Variant.

Also, in the past, CGC would not distinguish between direct and newsstand editions unless the cover price was different for the newsstand.  Is CGC going to segregate these copies where the price isn't different or was this created by one of your users?

It just may be confusing for some if other users think that CGC entered that into their database and does not know that it was created by one of your users.

Thanks--Greg

Thanks for the info, Greg. I think those are old entries that have since been corrected but are being pulled from a table of entries that should not be in use. We are looking into this now and will get this sorted out ASAP.

Thanks for bringing this to our attention.

Regarding Chrome, if you clear your cache, does it load?

Regarding the 1982 book, can you tell me which book specifically?

Thanks for tagging me. This should have been addressed yesterday afternoon but I will confirm.

Question for those still having this problem:

Do you have the boards bookmarked and are you accessing them that way?

Here is how I am getting stuck in the login loop:

If I go to the CGC site, log in and click Chat Boards on the menu, the chat boards open in a new tab and I am signed in. If I click 'sign out' in that new tab, I can see that I am signed out of the boards. If I go back to the original tab where I signed in on the CGC main site, it looks like I am still logged in but I'm really not. So, when I click Chat Boards on the menu, they open in a new tab but I am not signed in. I click to sign in, I'm taken to the CGC main page where it looks like I am already logged in. This is how I am getting stuck in the loop.

For now, I'm asking our programmers to have the boards open in the same window rather than in a new tab. That seems to resolve the problem for me but I don't know if it is a problem for all of you if the boards open in the same window rather than a new tab. If it is a problem, we can easily roll it back to opening in a new tab but I thought this approach may relieve some of the frustration in the short term.

How are you getting stuck in the loop?:

I'm not sure we are all getting stuck in the loop the same way which is why I asked the question about accessing the boards through a bookmark. If you are getting stuck in the loop after taking steps that are different than mine, would you please let us know how you are clicking to get there?

We appreciate your patience and all of the information provided so far. We look forward to getting this resolved for everyone.

Thank you for all of the feedback. Still investigating.

On 11/17/2021 at 6:46 PM, kav said:

Ok @CGC Mike - just started now-PMs are not going thru no matter how many times you resend.

Hey kav,

Do you get an error message or does it just sit there and you click send over and over?

Thanks for all the feedback and your patience so far. We have eyes on this thread and are actively working to get a fix in place. 

On 11/16/2021 at 9:10 PM, mr_highgrade said:

Just curious on why we can't log on to the boards with our dealer's account? 

The database for dealer accounts is separate from the database for collector accounts and requires different considerations for dealers. We always meant to go back and make that integration happen but it was lost in a sea of priorities. We are in the process of integrating the dealer database and ultimately I will suggest revisiting the dealer login issue. 

On 11/16/2021 at 9:52 AM, Muno42 said:

This happened the other day. I am on a Mac with Chrome. I found that if I go to my profile and log out of the entire CGC site, I can then log back in and avoid the issue.

I previously tried deleting cookies and it did nothing.

Thank you. After logging out of the entire CGC site and then back in, has it continued to work as expected or do you have to do that log out process every time you return?

On 11/16/2021 at 9:47 AM, bc said:

Yes it does - was just battling the circular login issue right before you posted that's why it caught my eye.

-bc

Got it, thanks. We are looking into a cookie expiration theory for the cause though I want to be sure I am addressing everyone still having this problem so we can follow up on every scenario.

On 11/16/2021 at 9:44 AM, bc said:

Chrome on a Windows 10 desktop (fully patched).

-bc

Thank you. If you clear your cookies and cache, does it still happen? I'm sorry if you've already provided this information elsewhere.

If you are still having login issues, would you please post here and let us know what browser and device you are on? 

On 10/29/2021 at 11:53 PM, Sweet Lou 14 said:

Is there a general place to post bugs found on the site?  One weird little issue that has always bothered me -- and it kinda shocks me nobody has fixed it all these years -- is that the letter dropdown in the registry set manager inexplicably puts the letters D, J, and T out of alphabetical order.  Makes no sense, and I imagine it would take less than a minute to fix.

Strange...I'll get that fixed.

On 10/25/2021 at 5:10 PM, BigLeagueCHEW said:

 

 

The stored password data is cleared from the server/site after XX amount of time, or when the page is closed and re-opened. The only way to stay logged in is to have the browser open, and not closed.

The only temporary resolution is to clear your Chrome, or Edge browsing data for "all time", then log in again (Same for iPhone Safari and Chrome browsers). The remember password option is of no use once the browser is closed.

This needs to be addressed by @Architecht @dena

Thanks. Reporting this to our technical team.

On 10/22/2021 at 1:22 PM, awakeintheashes said:

We just need someone to do their job. Heck, they don’t even need to do it well. Just put in the modicum of effort to simply do the job. 

Sad that it’s come to that. 

Agreed...we are working on getting that someone who can make the boards their primary focus.

On 10/21/2021 at 5:43 PM, Get Marwood & I said:

I said the same in one of the threads covering this. A banner message is possible - they did one for the Journals migration. 

Bottom line, CGC staff may care passionately about this forum. They may open a vein when it doesn't work and gnash their teeth behind the scenes. But if they never tell us, never show it, and generally go out of their way to promote the exact polar opposite position - namely that they don't give one toss - what do they expect us all to think?

We're not mind readers. 

The only CGC staff here on this board has been me. A team has been needed here for some time as I am an individual responsible for MANY areas of all of the CCG businesses. Not an excuse but an explanation of why things have gone down the way they have. I am happy that a team is being assembled and hopefully many of these concerns will be addressed soon.

On 10/21/2021 at 3:11 PM, buttock said:

How in the living hell did you not think to notify people that there's a new URL for the boards.  

There was supposed to be a redirect in place. 

I'm told the update shouldn't take more than an hour and actually may take just a few minutes.

The board update is set to happen tomorrow morning at 8am ET. 

After updating the NGC and PMG boards we found there was an issue with the remember me function. Users had to log out and clear their cookies and cache to successfully get back into the boards. There will be a brief outage later today to hopefully address that issue. We look forward to getting through the update tomorrow and handle any issues immediately.

Update: We asked Invision to be at the ready as we make the update in case there are issues that need to be immediately addressed. We are waiting for them to confirm a date and time. Stay tuned.

Hello everyone,

Just a note to let you know that a technical update to the boards is coming and we are told it will resolve or heavily reduce the frequency of these errors being reported. We know this has been a source of great frustration for the community. We appreciate your patience as we've worked through these issues. I will post on this again once we nail down the exact day and time the update will run.

Thank you for reporting this. There was an issue in the database that was just resolved and you should be able to find this Tiger card now. Sorry for any inconvenience.

Certified Sports Guaranty® (CSG™) is excited to announce the launch of a new and improved CSG online submission form on August 11, 2021. The new form features faster submission capability, easier field completion and a more intuitive design.

Important!

In preparation for the launch of the new form, please submit any open orders by 3:00 p.m. ET on August 10, 2021, so that items in your cart are not lost during the update. Also, you will not be able to start new submissions using the old form after this time. On August 11, the new and improved form will be available for your submissions.