Deha88

On 9/27/2021 at 9:10 AM, PaulS. said:

Unfortunately, they are on Accounting Hold. You need to call customer service to resolve that.

 

Paul

On 9/27/2021 at 10:41 AM, Yeahiwasder4dat said:

How can you tell if something has a hold on it? Do you have to call?

Not sure. I paid for these orders well over a month ago… ones that were paid at the same time came back already. But 2 of mine just sit. Called accounting and they said there was no pay issue. Sooooo idk what’s going on

Hey @PaulS. is back! Can you explain why all my economy orders but 2 have been shipped back and the 2 I’m waiting on have been there for months before the other ones I have gotten back?

On 9/20/2021 at 3:57 PM, Jim Buckley said:

I just spoke to customer service, and although they were very considerate they were no help at all. Basically, I got told my cards are in g/e/i, and they don't know when they will finalize. They have been in that status for 3 months.

I asked why other bulk/economy submissions that were submitted months after mine are back to their owners, and I could not get a clear answer. I also asked if there was any truth to old submissions being at the old facility and newer submissions being at the newer facility which may explain the why some are stuck in g/e/i, and I was told that is not the case. 

So at this point nothing can be done for my 2/11 submission or anyone else's that are stuck in g/e/I. You and I just have to wait until CGC decides to get around to it. No rhyme or reason. May the RNG gods be in your favor.

My 2/11 economy just shipped today. My bulk got back to me 2 months ago from the same order. 

On 9/20/2021 at 2:39 PM, revat said:

Yah for those out there who are considering submitting but have not, CGC grading of cards is still relatively new and CGC is under (relatively) new ownership and we are all still in the middle of a global pandemic (one can judge for themselves how well they think Florida is or is not doing with respect to that).  For maybe** some, none, or all of those reasons the quality control with respect to grading cards (and to a lesser but still significant extent comics) seems to be somewhat lower than one would hope, in addition to turnaround times being insanely long.  

Unless your desire to have your cards graded is somewhat urgent, maybe consider delaying your submission until CGC seems to be more consistent (in a good way) with respect to quality control, or have sorted out some of their (hopefully growing pains) bugs.

**I'm not defending or not defending CGC, just saying from a practical perspective this may not be an ideal time to submit if you don't have to.  

The sad part is… this particular order sat in Quality Control for over a month! I started with them in December and it was awesome. Cards came back fast and perfect to how I put order in. Now it’s hit or miss.. they are using 2 different locations due to the upgrade.. consistency has gone out the window.. new owners need to take a look at what’s going on. They just lost a nice chunk of change having to refund me subgrades on an economy order and 2 bulk orders they have done this to. 

And their answer is to just refund me subgrade cost…. This is a joke. I can’t wait till all my cards are back so I can wash my hands of this nightmare.. 9 months and have only had 2 orders correct. I still have 20 orders there… 

Currently on the phone with customer service. Had my 2/11 economy with subgrade order go into ship status today… no subgrades on the order slip or the pictures…. Be warned… paid for subgrades and didn’t get them. 

Well CGC just took payment for 6 of my orders. Sadly it was a mixed order with different credit cards attached to the orders, but they charged them all to one card. So be warned. 

On 9/15/2021 at 5:54 PM, HomeGrownPoke1 said:

Grading/QC status usually means there is an accounting issue. I've had this happen twice so far.... So give them a call and make your payment...

That’s not accurate, I have an economy order sitting in QC that’s already paid for and the bulk from same order is at my house. This economy order has been in QC for 3 days now. 

On 9/15/2021 at 12:05 PM, Iacovan16 said:

Anyone have a bulk update? Last time anyone posted one they were all over the board from mid-late March. Just looking to establish more of a concrete timeframe. 

As of Monday. 

Welp my 2/11 economy finally went to finalize today!! Woohoo. Only 2 months after I got the bulk back from same order. 

On 9/14/2021 at 2:57 PM, PaulS. said:

In the beginning of CGC Cards, Bulk and Economy were treated the same and had the same turnaround time. Once the turnaround times began to increase, especially on bulk, we began to keep Economy separate as it has a much quicker turnaround. The team went back through the older bulk to pull out Economy submissions to help them catch up, but I would not be surprised if a few were missed.

Paul

On 9/14/2021 at 4:43 PM, drewwebs said:

My BULK from the same date (2/12) was returned a month ago, but my economy is still stuck.  We'll need a better explanation than that.

Mine too. I’ve had my bulk from my the same submission as my economy for almost 2 months now. 

On 9/13/2021 at 4:19 PM, mattisgoku said:

That's pretty upsetting for people paying more or are waiting for submissions submitted months ago. That doesn't go in hand with their "first in first out" motto.

Tell me about it. Customer service is no help on email or phone either. 

Just stop trying to make sense of anything. 

On 9/12/2021 at 1:55 AM, smigit2002 said:

8 Economy cards

Delivered 3/17/21

Received 4/30/21

Grading/Encapsulation/Imaging 8/6/21

Grading/Quality Control 9/10/21

So close I can taste it...

Wow mine is 2/11 and still hasn’t made it that far with my economy… I’m about to losing my dang mind. 

On 9/7/2021 at 1:16 PM, iTorqueYou said:

Have you tried to call them during their business hours? I had to call once and they were very prompt and professional over the phone. Who knows how the support emails are actually directed specially since they were just bought out. 

Well I just got off the phone with them again.. all they will say is that it’s in the sealing phase and will move on. According to them it has been in sealed sense Sept 10… but my order 2 months later is already past that in bulk.. economy got the shaft hard and they won’t say what’s going on. Also notice how all the staff is silent on the boards? We are in the twilight zone here. 

On 9/8/2021 at 9:08 PM, MattyIcee said:

Received: 5/11/21

Items: 36 (with subgrades)

Service: TCG - ECONOMY

Status: Grading/QC as of 9/8/21.
They also charged my card today as well.

 

On 9/8/2021 at 6:02 PM, ZeroAnkoku said:

5/11/21

1

200

TCG - ECONOMY

Grading/Quality Control

 

 

5/11/21

2

700

TCG - ECONOMY

Quality Control/Finalized

 

Finally something has moved after almost two months

On 9/8/2021 at 5:08 PM, Zboarts1990 said:

Received: 4/7/21

Items: 1

Declared Value: 350

Service: TCG - ECONOMY

Status: Shipped

Shipped: 9/8/21

Count your blessings… my 2/11 economy order is still on “encapsulation” and has been for 3 months… this is getting ignorant. 
 

edit: oh and the only response I get is a generic, it’s moving though the process and should be done soon….

Well my 2/11 received date economy is still in encapsulation… my 4/2 received economy finalized today.. wth is going on? Almost 2 month difference and it beat my February sub.. and all they say is some copy and paste email response… 

On 8/29/2021 at 9:05 AM, TheRealGritty said:

Did these JUST go into shipped.....or have they been there a few days?

 

My bulk rec'd 3/26....tryna figure out where they are on Bulk orders. Thx for the help 

 

They were shipped over a week ago

Because pwcc has been shill bidding forever and finally got caught.. that’s all there really is to it. Nothing we can do about it, eBay put their foot down. 

Still waiting… while others economy orders after mine have shipped back. 

Starting to give up on this Economy Order being finished soon.. keep getting told Economy is backed up… but both bulk orders passed it?!

On 8/13/2021 at 11:23 AM, smeeeeee said:

My Economy no subgrades finally moved to Quality control after a month

Must be nice.. both my bulks from same orders are back to me. This one is still not moving..

On 8/13/2021 at 7:27 AM, jjgloster said:

Not sure this is the case, but it would be reasonable to assume that the size of the subs could be a factor. But then again, I guess reasonable went out the door a while ago

I mean my 10 economy was out paced by my 28 bulk no subgrades and 32 bulk subgrades all received the same day. 

So my 2/11 bulk no subgrades has returned home.. my 2/11 bulk with subgrades was shipped. My 2/11 economy is still in encapsulation……….

On 8/9/2021 at 10:16 AM, kreativemente said:

They were delivered??

On 8/9/2021 at 12:26 PM, JDayAD said:

Yeah I am not sure what is happening. I submitted 28 cards economy and 3 cards economy with sub grades together and they were received 2/11. The subgrades are supposed to take 5 days longer than regular economy but somehow i got my sub grades back almost 2 weeks before my economy submission shipped. My only guess is that smaller submissions tend to be finalized and shipped first (even if they were received same day or later), how big was your 2/11 economy submission?

One of my bulk orders is back in my hands. Other should be here tomorrow. The economy is still in grading. All 3 orders were received at CGC 2/11.