Kusig

On 11/18/2021 at 11:35 AM, HomeGrownPoke1 said:

This is very concerning and nothing is being done to fix the problem. The "white coating" on the new inserts did nothing to fix the problem. 

I really hope you send them all back to be fixed. Don't waste your time trying to clean them.

The time frame on sending them to get fixed has been told to me to be 24 business days so I wouldn't get them back till January which is completely unacceptable and then what? They send them back in the same unacceptable holders to get damaged again? I want a partial or full refund. I'll take my business elsewhere. I'm done with CGC's garbage.

CGC is still doing this. 50 of my 54 slabs have scuffs and scratches. Called them and its absolutely unfn acceptable. Charles McGregor the shipping manager is a complete tool trying to save a few dollars costing his company and its members 100s of dollars. Fire that man.

On 11/8/2021 at 7:00 PM, CGC Mike said:

Hello,

 

Thank you for your concern, but CGC is not directly associated with the Aoki Foundation. Mr. Aoki has an extensive Pokémon card collection, some of which he submitted to CGC Trading Cards for certification. The custom label that you saw in the post is a private label, produced only for cards that he submitted to CGC Trading Cards from his collection.

I'm not sure how you can say you aren't directly associated and at the same time you made a private label specifically for cards from his collection. Is everyone able to get custom labels for stuff for their collection? If not then it is 100% a partnership. Whether you created the label for him in exchange for advertisement or he paid extra for it, its a partnership.

On 11/8/2021 at 2:54 AM, poke_naynay said:

Is there is a legitimate reason the foundation would not release their financial info?

 

Seems very sketchy overall.

Aoki is sketchy in general. Just watch him on Whatnot for 5 minutes and you can get that vibe.

Bulk with Subs

4/28 received. Was on accounting hold.

Called them and found out they do not have an automated system that charges your card at a certain stage. All charges are processed manually. This was insane to me. Apparently they have people working 7 days a week trying to keep up due to them not having an automated system. That may help explain how some of the orders are getting out before others. Completely inefficient. Do better.

On 10/14/2021 at 12:10 PM, HomeGrownPoke1 said:

Welcome to CGC

Yeeep

On 10/12/2021 at 11:57 AM, Ron Churches said:

I had a sub with bulk cards that needed two boxes. One of them had these dividers in it, and the slabs paid the price for it with surface issues on a few. The other box had a similar style insert, but made of a different material. Those cards managed the shipment in better condition, and had way less dust on them from the packaging. The new inserts to separate the cards are way better. Still not as good as the foam stuff, but I can imagine that was creating a lot more shipping cost due to the bulk of those.

This is exactly what happened to my sub I received today. @PaulS. I really hope this doesn't happen to my next sub.

On 10/8/2021 at 8:00 PM, Oreos said:

I already recieved my 190 card sub grade bulk order from 4/30 back in my hands... maybe call them again.

Thats an insane turnaround. I'm still waiting on my 3/23 return to actually make it back.

On 10/7/2021 at 8:52 PM, iSniipe said:

Sub arrived today, expected it tomorrow so nice little surprise.

Another surprise was opening the box to unknowingly find that CGC had changed their labels… 

thanks so much for informing the all of us submitters about such a change…. Not too upset but some communication would be ABSOLUTELY amazing. 

Show us. I have a sub on the way back.

On 10/7/2021 at 10:58 AM, Joshua Park said:

Yeah I just got off the phone with them. They said the cards have already been graded and finished with QC. They're just waiting to ship. Not sure why it's taking so long to ship though

CGC. Expect 3-4 business days.

On 10/6/2021 at 12:14 PM, Joshua Park said:

@PaulS. Hi Paul, could you please confirm if my cards will be shipped soon? They've been in Quality control / Finalized for 2-3 days and then moved back to Grading / Quality Control

Call them. 99% of the time this means they are in shipping and being packaged to be shipped. Plenty threads here to confirm that.

On 10/4/2021 at 8:31 AM, PaulS. said:

Receiving a CGC label back with a raw card does not mean the card is authentic. In fact, we send back labels that say NG (Not Genuine) all the time. These labels of course could not be used again as they are printed with the card information that is tied to our internal database. 

The only way in which CGC guarantees the authenticity of a card is if it is still sealed in its original CGC holder. If a card is returned raw, like these were, we are not making any claims as to the authenticity of the cards. Could they still be authentic? Of course, and I am sure they are. But because they were cut in a way that can be seen as deceptive, we will never put them in a CGC holder. There is no room for debate on this. We simply will not be doing it because, intentional or not, they are made to look like a different issue. 

As for the inking issue that was brought up, inking to hide wear is of course deceptive, but it is not done in order to alter the card to make it into a more valuable type; but rather to appear to be a higher grade. That is why those will still be graded as if the inking wasn't there, but they will go into a Green Qualified label with the issue noted on the back.

A similar example would be a fake 1st edition stamp added to a Pokémon card. Even though it might have the same amount of additional ink applied as a card that is inked to hide wear does, its the attempt to make it into a different card altogether that is the main issue. That too would be returned as altered.

 

Thank you,

Paul 

Thank you Paul

On 10/3/2021 at 10:26 AM, HomeGrownPoke1 said:

The more I read on this post the more I feel bad for that dead horse.....

I just keep waiting and checking back for Paul to chime in and clarify that the opinion given was that it was altered and not authentic hence why it wasn't put in a case.

On 10/2/2021 at 1:44 PM, juniorMC said:

i heard their grading has slipped.  meaning books with high grades have been coming back with lower grades and it's happening more than usual. I'm afraid to call and ask about my books because I don't want to rush them into messing up my books.

I got the grading report on my cards and they were severely lower than I expected. Wouldn't put it past them.

On 9/29/2021 at 12:34 PM, PaulS. said:

You paid for the opinion of the graders, which is what you received. The cards are altered. Please note that this is not your thread. Please do not hijack the posts of others in order to lodge your own complaints.

 

Thank you, 

Paul

On 9/29/2021 at 10:58 AM, PaulS. said:

You do not have to like our policies, but those are the policies. Have a nice day. 

Why can't I like comments made by administrators? +1 Paul S.

Glad you're handling the OP's issue and fixing the issue.

On 9/29/2021 at 10:08 AM, T Linton said:

Submission (3808296) Moved from (Quality Control / Finalized) to (Grading/Quality Control) yesterday. Is this normal? 

I called them about it for my sub as well and was told that mine was in shipping. Not sure how this is acceptable to the internal teams because all it does is make customers call in and question. #DoBetter

Something to point out. The labels don't say authentic they just say altered card. Its possible they saw it as altered and couldn't authenticate it or for whatever reason didn't think it was authentic. Either way, this isn't the service you're looking for and should go somewhere that does what you're looking for. Its obvious there was some miscommunication or misrepresentation of what happened and for a company that grades stolen cards and labels them as "inadvertent early release" I don't see why they didn't just slab it. 

On 9/23/2021 at 12:07 PM, HomeGrownPoke1 said:

2-3 day up to 2 - 3 weeks? No one really knows it so random....

We should start a betting pool. I'm going to say 3-6 months AND when they come in they are scuffed to hell.

On 8/22/2021 at 2:05 PM, Justin Che said:

So I just recently got my submission back and I thought my credit card was supposed to be charged automatically when my submission reaches a certain status. I got the invoice paper with my package is that the only way to make the payment or can I do it online? 

Are you saying they didn't charge you? Be blessed. They charged me super early and cards are still stuck waiting to get graded.

Unless they are going to turn around reholdering in a week I wouldn't trust CGC to ever sent them back especially at this rate they will quote him a week turnaround and it'll be 4 years.

On 9/10/2021 at 1:43 PM, Ron Churches said:

Sports cards are doing better with HGA than Pokemon, that I've seen, and their volume of Pokemon is relatively small. I'm not going to argue about 'reputation', but there's plenty of pros and cons to read about their methodology online. I wish you luck if you move your submissions that way; seems a little risky for my tastes.

They recently added Pokemon which is why the numbers are low relatively. When looking at comparable sales, their slabs are out performing CGC. Gold Snorlax for example. Unfortunately, my cards are stuck at CGC otherwise I would have made the jump.

On 9/10/2021 at 12:17 PM, Ron Churches said:

Who are those equal rep grading companies, out of curiosity?

Prefer not to advertise for other companies here but they are out there and their cards are selling for more than CGC slabs currently with better color matching.

On 9/10/2021 at 12:49 PM, ZeroAnkoku said:

FINALLY CGC charged my card and it'll hopefully be shipped out today. 

They charged my card months ago and they haven't even been past the first part of grading. Best of luck for your situation.

On 9/10/2021 at 9:23 AM, MattyIcee said:

I mean... Every company had backlog.. Not just them. I'm also not in it for the money, so everyone is different. 

There are companies with equal reputation as CGC that I could submit to right now, get my cards back sooner than CGC will have the order I sent in March back to me and at a cheaper price point. Unfortunately, when I tried to cancel my order with CGC they claim they can't pull it without charging me full price. 

On 9/9/2021 at 11:25 PM, MattyIcee said:

Exactly my point. Sucks but we’re just the consumer so what can we do 

Stop using them. That's what you can do. I'm sure I'm not the only one waiting for my cards to get back and won't be a consumer of theirs anymore.