Stormtrooper_Pete

FYI for anyone following/interested, my latest submission of 15 books had no customs charges, as I would have originally expected. Maybe just that one order got picked up for some reason? Who knows. 

@aardvark88 no it was less. Just under $25, but this was a small submission, low value even. The submission in process now is larger so I’ll have to wait and see what happens. If it’s just $25 each time I guess that’s easy enough to factor into overall costs, but if it varies then I’ll have to dig into it further with CBSA. 

@Tbone911t it appears to be a flat rate, there's no breakdown and no indicator of a % against an amount. The email from FedEx says I can call another dep't to ask, but I haven't had the chance yet. I've got another submission in now, so let's see what happens with that when it gets sent back. 

I've just received my latest submission back, and on this shipment, Canada Customs charged import fees - that's never happened before.  The documentation shows a commodity classification and description of "Plastic cases installed on comic book". Has CGC changed anything on how they ship out and return to Canada? If I am now being charged import fees for getting my own books back, this becomes a serious consideration to submitting books at all. I understand CGC does not control Canada Customs, but, something has changed so I assume that CGC changed the paperwork which triggered Canada Customs to now apply this import fee. Perhaps this is a one-off, but I won't know until my next shipment which is to be delivered to you today I believe. 

Hi. Your comic submission checkout flow is broken, it's not bringing up the final shipping options or payment page for my Canadian address. I tested other countries and none work except for a local US address. All required fields and information in the checkout flow up to this point are completed as you can see via the checkmarks along the top ribbon. When on this shipment page, the full address is filled out (as it has been for all my prior submissions) but the option to select the return shipping never appears. I entered addresses for a couple of other countries just to see, and the same results. However, adding a US address works and the return shipment option appears. See attached images. 

On 9/25/2023 at 8:25 AM, MattM CS said:

Hello @Stormtrooper_Pete,

A lot of great questions here...

1. To submit at a show please fill out your submission form ahead of time and bring this with you to the show with your books. Be sure you have TWO copies of the packing slip with you for our team. Also, be sure the books are already bagged/boarded and not currently packaged for shipping. We will do all the shipping ourselves so there is nothing else you need to do to pack the collectibles.

2. Next, for all shows except those in Florida, we will package and ship the collectibles back to our office in Sarasota Florida. Once you hand the collectibles to us, they are then fully insured under our private insurance. This includes shipping from the show to our office. This is not covered by FedEx but by our own private insurance. When the package is shipped back to you, it will also be fully insured by our private insurance as well so you can have the confidence it will be taken care of while in our custody. 

Let us know if you have any other questions. 

Thank you, @MattM CS

Hi good day. Can you help clarify the process regarding CGC submissions at a show? I see that you are coming to the Sports Card & Memorabilia Expo in Toronto in November and will be accepting onsite submissions - how does that work, exactly? Would I complete all my submission forms online per usual and then bring the printouts and the books for submission, or do you have to fill out separate forms at the event? Subsequently, are you then taking the books and transporting them yourselves, or are they being shipped to CGC in Florida? I'm specifically looking to find out about the shipping and insurance process; it is expensive to ship books and there's a risk of lost/damaged shipments that are not fully covered by FedEx. If CGC is physically transporting these yourselves then that reduces my risk, especially on these high-value books. If you can help clarify the process for me that would be appreciated. Thank you. 

Hi there, just some feedback for consideration next year. While attending the FanExpo in Toronto last weekend we saw a CGC submission booth - but there was no announcement from CGC that you would be onsite. That was a huge disappointment to have missed the opportunity to bring books for submission. Had we known CGC would be onsite, we could have brought our books directly instead of risking shipping them via FedEx or UPS, etc. Earlier this year FedEx lost my beautiful copy of Venom Lethal Protector Gold Edition and that really stung, as FedEx would not cover the full value since I did not have a receipt to show proof of purchase at that declared value. Shocking. 

Anyway, I see you post notices when CGC will be onsite at US locations and people can submit books, I really think you should consider that for locations north of the border, as that would provide a fantastic opportunity for Canadian residents to submit with greater ease and comfort...in my opinion at least 

Thanks! 

Hi there. I have two orders which were completed on line but I have to change them, so I won't actually ship the orders as entered and will instead create new orders as needed. Do you need to be notified at all to delete those incorrect orders now, or do we just leave it on the account and ignore it? I tried searching the forum but could not seem to find a reference for this situation. This also applies to an order I had shipped a while back, but FedEx lost the package so it will never make it to you and it too could be removed/deleted if needed. THanks! 

Hi there. I noticed the date on the NG signing moved to the end of August, however, the NG page does not load any longer. Has this changed or been canceled? Thanks. 

https://www.cgccomics.com/news/article/11796/Neil-Gaiman-CGC-Signing/

"The page you are looking for has been moved or no longer exists"

Hi there, just wondering if this even was delayed? It's been almost a month and my submission still shows "received at CCS" only. If I am being impatient I apologize! 

Thanks - Peter

On 3/28/2023 at 3:27 PM, SpiderParker said:

Try calling them, assuming you're doing everything online.  

 

I know this doesn't help but for next time....

I have shipped and received a lot of packages in another hobby.  That community almost always exclusively used USPS because of this.  It seemed like anytime someone posted of shipping damages / issues it was FedEx or UPS.  Don't get me wrong USPS is not flawless but far better from my experience.        

Hey @SpiderParker, I did speak to someone and no further action/options. They say it has to have a proper professional appraisal and even then, FedEx will not cover more than $1,000 total value! Imagine that - all the books that go back and forth to CGC (or all the sales of eBay, Heritage, etc) and they will not cover more than $1,000. Unbelievable. I'm shipping from Canada so USPS is not an option, but I will have to look at the options for Canada Post and their partnership with USPS. I just assumed (wrongly?!) that FedEx was the best option. Damn hard way to learn that lesson. 

On 3/28/2023 at 10:38 AM, LowGradeBronze said:

Would the CGC invoice or order document be of assistance here? Directly pertinent to why the book was in transit. (They destroy the box then get you to prove what was in it???!!!! Words fail me!)

Thanks, @LowGradeBronze, they are not accepting anything unless it comes from a professional appraiser - and even still, they will not exceed $1,000 total coverage! Crazy! Thanks for your feedback though. 

On 3/28/2023 at 10:33 AM, theCapraAegagrus said:

From their own website:

Since the shipment was going to CGC, you are the one who appraises its shipping value when you choose the tier to submit and how much to insure for. How you prove this to FedEx, I haven't a clue.

Thanks @theCapraAegagrus, but this does not work with FedEx. Their claims dep't was still denying it and have quoted me the following:

"For a claim to be paid, proof of value is required. Proof of value can be a sale invoice, purchasing invoice, certified appraisal documentation, or transaction payment details of sale or purchase. If valid proof of a value is not provided, unfortunately, the claim can be denied. As per our terms and conditions, packages containing all or part of the following items are limited to a maximum declared value of $1,000:

 i. Artwork, including any work created or developed by the application of skill, taste, or creative talent for sale, display, or collection. This includes, but is not limited to, items (and their parts) such as paintings, drawings, vases tapestries, limited-edition prints, fine art, sculpture, collector’s items, and customized or personalized musical instruments."

I am still fighting this of course, but crazy to think of all the shipments back and forth with CGC and the hobby in general where someone can take a serious loss. I appreciate the response!

Hi there. Back in February I submitted my copy of Venom Lethal Protector Gold for grading. While I am relatively new to grading, I am highly confident this was a flawless copy and would have garnered a 9.8 (yes, I know, we're all confident about that most times). I insured the shipment with FedEx and they subsequently damaged and destroyed the contents. Yes, FedEx destroyed the contents - they said the box was damaged beyond repair and they destroyed it. I had this double boxed and wrapped, so it had to have been run over or something, who knows. I submitted my claim to FedEx and they are denying it, saying I need to show proof of purchase for the claim value. I explained that this was a comic book bought in 1993 and the appreciate in value over time, I cannot possibly provide any proof of purchase. I provided data from GPA and COVRPRICE showing sales and trends, as well as a few images from eBay all in hopes of indicating the FMV for this book and why I insured it. They are still denying the claim saying that I have to provide a professional appraised value of contents with proof before sending. I've never heard of this before, and that would suggest that all shipments to CGC would not be covered without this proof of purchase or the appraisal documents - which is absurd. By chance does anyone have any feedback now on how I can refute this with FedEx and get my claim money? Thanks very much. 

Thank you, @MattM CS. Yes, I understand the need to be conservative and I know that if I overvalue that will not change anything. You've answered my question, thank you. Happy 2023 to you and the team. 

Hi there. First, let me say how impressed I was with the turnaround speed of my recent (and first) CGC submission. That was just awesome, so thank you! 

I'm building the list for my next submission and I think I've confused myself on the tiers and FMV. I understand the FMV is for insurance purposes, and I understand the tiers and the maximum value a book can have within the tier ($400 for Modern; $1,000 for Standard; $3,000 for Express) and their respective prices/costs/estimated turnaround times for both grading and pressing. I know which books will generally fall into each tier and I would submit them separately based on each tier. My question though is with respect to CGC's comment "If CGC determines that a collectible is undervalued and does not qualify for the tier or services selected, it may adjust the tier and charge the appropriate difference". I have a few books that would be submitted under the Express tier due to their FMV. However, if they were to receive a higher grade they would surpass the $3,000 value for the Express tier. If that were to happen, would CGC then move these to the Walk Through tier automatically, or would I be contacted or how would that work? I may have confused myself by thinking this is more complicated than it really is, but if you can assist that would be great. Perhaps it may be best that I simply submit these under the Walk Through initially and understand that it would be $150 or 3% FMV for each CGC/CCS? Thank you very much.