drewwebs

On 9/29/2021 at 9:17 AM, Jim Buckley said:

My sub was received Feb 12th. It went to gei sometime in June. I can't remember the date of initial gei, but I do have emails back from then checking on status. This process has been a nightmare.

Same exact dates here

On 9/28/2021 at 5:26 AM, Oreos said:

Safe to say your order is lost. My 7/10 econ with subgrades already came back. If I was you, I would start asking about your declared value pay-out.

I'm thinking the same.  RIP my childhood memories, I guess.  @PaulS. please let me know if you have any further details

On 9/27/2021 at 6:10 AM, PaulS. said:

Unfortunately, they are on Accounting Hold. You need to call customer service to resolve that.

 

Paul

Hey Paul, any update on my order?  2/12 Econ still in G/E/I, and I've called several times, pretty sure there's no accounting hold there as I paid ahead of time.

On 9/23/2021 at 9:16 AM, Ron Churches said:

Paul, there's a clear trend of Feb received orders lagging. It could be sampling, as I'm sure only a fraction of total submissions end up on the forums, but the trend is hard to shake. I suppose if it's not acknowledged, eventually this goes away, as those orders that seem to have fallen out of the process finally get picked up and finished, but I think it would be helpful to understand if whatever was going on with that period of orders has been fixed moving forward?

Economy received 2/12 here.  Posted this several times before, but they went into Grading/Encapsulation/Imaging in June, and they're still there.  My bulk was received the same day, entered Grading/Encapsulation/Imaging the same day, and came back to me in early August.

I've called customer service 5 times, DM'd Paul... everybody I speak to says they "email the team and see what's going on".  I'm sure that's all they can do, and I appreciate it (thanks @PaulS.), but it's beyond the point of absurdity now.  The TAT was 60 working days when I submitted my order, and it's now been more than 150.  Not only did my bulk come back more than a full month ago, but people are getting their bulk orders from May back, and Economy from even after that.

Sorry for the rant, but I'm almost at my wits end here.  I paid extra for economy because those were my favorite 7 cards.  I would have never expected to get worse service for paying more.  Anyways, rant over I guess.

On 9/20/2021 at 8:10 PM, Deha88 said:

My 2/11 economy just shipped today. My bulk got back to me 2 months ago from the same order. 

Thank the lord, some hope.  My 2/12 economy is still stuck (and, like you, I got my 2/12 bulk back over a month ago).

On 9/19/2021 at 9:19 PM, LuckyMouse said:

This is asinine. My 2/12 economy shipped on 8/10. PM @PaulS. and have him check on it for you. I'm sure he will get you taken care of.

Thanks, I sent him a message just now.

On 9/18/2021 at 2:50 PM, Oreos said:

Have you called them? o.o ... that seems..crazy

I've called many times.  The most recent was about 2 weeks ago, and they said it should finish that week.  Honestly, I'll just take the insurance money at this point.  Just stop dragging me along.

On 9/17/2021 at 5:08 AM, Oreos said:

Cards were in Quality Control/Finalized for awhile....then all of a sudden went to Grading/Quality Control. Doesn't that seem like a step back? I called just to make sure it was not an accounting error and they charged me over the phone and said it was not and the Econ from 6/12 should be shipped out by next friday.

Meanwhile, my 2/12 econ is still in encapsulation. 

On 9/16/2021 at 8:57 AM, MattyIcee said:

Its definitely been a rough experience. I hate it for the people who still have bulk from Feb. Just a little transparency would be nice. 

Bulk? how about economy from Feb?

Pretty sure they've just lost my cards at this point.

On 9/15/2021 at 7:27 AM, Deha88 said:

Welp my 2/11 economy finally went to finalize today!! Woohoo. Only 2 months after I got the bulk back from same order. 

Congrats.  Pray for me!

On 9/14/2021 at 11:57 AM, PaulS. said:

In the beginning of CGC Cards, Bulk and Economy were treated the same and had the same turnaround time. Once the turnaround times began to increase, especially on bulk, we began to keep Economy separate as it has a much quicker turnaround. The team went back through the older bulk to pull out Economy submissions to help them catch up, but I would not be surprised if a few were missed.

Paul

My BULK from the same date (2/12) was returned a month ago, but my economy is still stuck.  We'll need a better explanation than that.

On 9/13/2021 at 8:52 AM, Deha88 said:

Wow mine is 2/11 and still hasn’t made it that far with my economy… I’m about to losing my dang mind. 

My economy 2/12 is still in encapsulation (I got my 2/12 bulk back a month ago now..).  I called customer service today, and they said they'll reach out and try to get it pushed along.  Apologized and all that.  It was a much more helpful experience than what I've gotten in the past, so I'd suggest calling if you can.  Hoping to finally see them shipped this week.

On 9/10/2021 at 11:33 AM, joe_signs said:

Bro, I would call accounting and see if they have you on hold for some payment issue. I called back in June and prepaid so that I wouldn't have any hold ups or card issues. But a lot of people have been having billing issues and CGC wont reach out to you about it. You have to call them to make sure. 

I called them 2 months ago, when both my bulk and economy orders had been in G/E/I for a month.  They didn't mention any billing issues then, and I've since gotten bulk back.  Anyway, I'm fairly certain I paid back in February when I submitted the order.

On 9/10/2021 at 11:05 AM, joe_signs said:

Anyone know how long this stage takes? I've never been kicked back to grading / qc after being finalized.

I'm not sure, but how are people that submitted the same tier 3 months after me getting past me now?  Hell, even my bulk came back a month ago at this point, and it was received same day as my economy.

On 8/27/2021 at 9:21 AM, Deha88 said:

Still waiting… while others economy orders after mine have shipped back. 

Same deal here.  Got my bulk back a week ago, but economy is still stuck in G/E/I.  Glad I paid more for "faster" processing!

Update: Bulk has been shipped back! Can't wait to get it!

Bulk 198 cards:
Received - 2/12
Scheduled for Grading - 6/19
Grading/Encapsulation/Imaging - 7/9
Grading/Quality Control - 8/18
Finalized/Imaged/Shipped - 8/20

Economy 7 cards
Received - 2/12
Scheduled for Grading - 6/19
Grading/Encapsulation/Imaging - 7/9
Grading/Quality Control - N/A
Finalized/Imaged/Shipped - N/A

My bulk finally switched to Grading/Quality Control!  It has officially taken the lead over my smaller economy submission, which was received the same day lol.

Bulk 198 cards:
Received - 2/12
Scheduled for Grading - 6/19
Grading/Encapsulation/Imaging - 7/9
Grading/Quality Control - 8/18
Finalized/Imaged/Shipped - N/A

Economy 7 cards
Received - 2/12
Scheduled for Grading - 6/19
Grading/Encapsulation/Imaging - 7/9
Grading/Quality Control - N/A
Finalized/Imaged/Shipped - N/A

On 8/16/2021 at 8:26 PM, tomatocan said:

That's correct, they are done and checking their work. From what I've seen QC usually takes less than a week, even for bulk.

My 2/12 bulk still hasn't moved from Grading/Encap. Pretty sure they're punishing me for making so much noise in the forums at this point 

They finally got back to me through email and replied with "Your submission is in encapsulation phase." 

Gee thanks..

Right there with ya bud 

2/12 bulk and 2/12 economy still in Grading/Encapsulation/Imaging.  They have been in this stage for 38 days now.

On 8/4/2021 at 10:53 AM, TheMoe said:

2/12 bulk reporting in, also in grading/encapsulation/imaging. Feels like its been stuck there forever, but now hope is coming back

2/12 bulk & economy here.  Both have been in grading/encapsulation/imaging for 23 days now.  Got to be getting close at this point.

On 8/1/2021 at 9:18 AM, JonCGC said:

Anyone who with receive submission around 2/11 - Economy get their cards back yet?

I know there's was a glitch, but i've been on  Grading/Encapsulation/Imaging for a month now and due to the glitch I really don't know where in the process I actually am. 

 

There's no glitch. Scheduled for grading is the new received, so there was some confusion on the boards. If you're in grading/encapsulation/imaging, then they are actually grading your cards. Mine have also been in that stage about a month (2/12 received). They'll hit grading/quality control one day, and about a week after that you should have them back. 

Seems 2/10, 2/11, 2/12 were an outsized proportion of submissions, but those are the ones that are being returned around now. I can't tell you how long this will take, but I've seen a lot of posts from people with those three dates that have either just gotten their cards back, or just gone into grading. 

On 7/29/2021 at 12:39 PM, Keith Bradford said:

Well thanks for the heads up. I'm still going to check the subs page every day like a sucker though  

Don't feel bad, I literally have it up on a side screen with an automatic refresh -script to reload the page every 5 minutes.  Cheers to being suckers together 

On 7/29/2021 at 9:05 AM, Keith Bradford said:

TCG - Standard (w/ Subs) order Update! 

Delivered: 04/27/21 

Received/Scheduled for Grading: 07/26/21

Grading/Encapsulation/Imaging: 07/29/21

1st ed Chunky Snorlax Boi is coming home soon! 

I hate to burst your bubble, but my cards have been in Grading/Encapsulation/Imaging for almost a month

On 7/27/2021 at 2:25 PM, JDayAD said:

My economy submission with sub grades was finalized and shipped today! Hopefully my other submission along with everyone else from 2/11- 2/12 is coming soon!! 

Did it go into Grading/Quality control, or skip straight over from Grading/Encapsulation/Imaging?

Dearest Diary,

Today is day 18 of Grading/Encapsulation/Imaging.  Last night, I dreamt that my sweet cards' grades had been posted online for viewing.  Alas, what a pleasant dream that was.  And yet, here I am, awake once more and gazing upon those stark three words which once held such promise.  Grading, encapsulation, imaging.  The winds whisper of 2/10 submissions being returned, and there are even rumors swirling of a 2/15 bulk making safe passage.  My 2/12 can't be much further off.  My spirit hurts, Diary, but I am strong.  I will remain here until I have better news.