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On 7/20/2022 at 8:04 AM, CGC Mike said:

Hello

The problem we have been having with USPS is, the carrier can't always scan all of the packages.  I know we have had 10 pallets of packages waiting to be picked up.  I believe they have been sending an extra carrier so, they should be caught up soon.

Mike

Ok no problem, my package did go through today. thanks Mike!

On 7/17/2022 at 2:02 PM, sk8ermagee said:

sent in a submission and return shipping is supposed to be fedex ground but it says its been shipped back through usps. is there a certain reason that would happen? says shipped on the 14th with no updates since

Have you found a solution to this? I had the exact same problem but haven’t called CGC yet. It says shipped on the 14th, and the link takes me to a USPS tracking number, however, it says they are still waiting for the package.

How long does it generally take for CGC to actually ship the cards once they’ve been graded and the order says “shipped”? My order has been completed and shipped since July 14, however, when I check the link to the tracking information, it still says USPS is waiting to receive the package. I’ve had several submissions in the past and normally it only takes a day or two. Has there been a delay recently?

Just got back two separate 50+ card bulk submissions and ALL of the slabs from both cases have scratches on them. I will never use CGC again until they start investing in a penny sleeve for the slabs. It would also prevent hours spent cleaning the slabs of brown/white debris from the boxes. Honestly, the worst packaging of any company I've used (PSA, BGS, GMA, HGA). Really disappointed.

Can anyone confirm if this one is getting close? 

On 9/25/2021 at 12:11 PM, Oreos said:

Did you have sub-grades? My mid-june ECON sub (already paid for) with 34 cards is not even graded yet...

No sub-grades

On 9/23/2021 at 6:09 PM, Jim Buckley said:

I'm in the same boat. Same received date. I've sent multiple emails and made multiple calls. This makes zero sense. Customer service is not even replying to my emails anymore.

I paid in full when I made my submission. They are holding my cards and money hostage. I cannot understand how a company can operate like this. It's crazy to think that if my raw cards had just been sent back to me with a refund, I could have resubmitted them and they would probably fly through in the same amount of time I've been waiting.

I cannot understand how these big bulk and econ orders that were submitted months after mine are back to their owners. Nobody from CGC will explain this or even offer an apology. In fact the tone in their emails is irritation at even asking for an explanation. Once/if I ever get my cards back I will not be patronizing their business again.

They could have turned this around by admitting fault and explaining what is going on, but instead they chose to keep quiet and basically blame the customers that are giving them business. It's a shame. I just want my cards back.

 

@PaulS. I know you're doing everything you can,  but can you add me to the list to check on my Feb sub that has been in g/e/i for over 3 months now.. I'd appreciate it as customer service is no longer responding to me.

You have something very wrong there. Here’s my economy submission from JULY. Received it back and graded TODAY! 

Received: 7/21/21

Items: 8

Declared Value: 775

Service: TCG - ECONOMY

Status: Shipped

Shipped: 9/21/21

On 9/15/2021 at 2:50 PM, HomeGrownPoke1 said:

What was your labeling errors? Mine was mislabeled as 1999-2000 (4th print). I have a bulk submission at CGC now and when I look at the list of cards they have this site, some of them have symbols and misspellings in the wording.... I'm hoping it doesn't transfer over to the label when they print it out...

I’ve had those symbols show up multiple times in my submissions and they’ve always been corrected on the label. If you contact customer service, they’ll tell you the same thing, everything is corrected when the labels are printed.

This has happened to me twice and when I end up calling or emailing, they say everything is good and the submission is proceeding to shipping. So both times it’s happened to me, there was no “accounting issue” and I was never advised that there even was an accounting issue until I contacted customer service myself. 

On 8/20/2021 at 7:51 PM, DrixlRey said:

My submissions are not loading, am I the only one with that issue? Could it be because mine just charged me?

My submissions are also not loading at the moment

On 7/27/2021 at 3:11 PM, HomeGrownPoke1 said:

I've contacted them a couple times regarding this and I get the same copy and paste response....

Yikes! I would try calling them. One of my express orders was stuck on grading before and when I called they said there was an “accounting issue” even though they never notified me of the issue. It went to finalized and shipped the next day.

On 7/27/2021 at 2:14 PM, HomeGrownPoke1 said:

Standard submission received on 4/15 with a TAT of 48 days. Was told it would be fast tracked when opened since they wasn't asking customers to mark packages with standard. Today is business day 72 since received. I'm convinced that TAT are not estimated but just straight WILD guesses....

This may have already been said, but would it be that costly for CGC to place the slabs in individual sleeves before putting them in the box? Sleeves are literally a penny each. Every single time, the slabs are covered in dust and brown particles from the box. It's very disappointing every single time I get a submission back that I have to clean the slabs with a micro-fiber cloth.

1 hour ago, Pika-Drew said:

did they open your mail fairly quick? I just sent a card express and I did put EX on outside package

Yes, they opened it within a couple days. It’s just been stuck in Grading/QC for a couple weeks now. 

On to “working” day #15 for my express sub..

2 minutes ago, Dylan Thigpen said:

Is the glitch still active? Its been 4 days

It’s still on all of my submissions 

I've noticed that basically none of their "glitches" are ever rectified. I've had several submissions where the link to tracking information did not populate. I've also had multiple submissions that were missing images of the cards and, after contacting customer support, I was told they would eventually show up, although they never have. Several of my submissions also have weird characters added to the names of the cards and now the glitch with the submission statuses. It seems like there's always some issue going on.

3 minutes ago, poke_naynay said:

I can tell you with all the certainty in the world they would never grade a card that’s been laminated.  The answer is definitely a huge no.  

Ok that helps. I won’t waste my money buying one that is pretty great other than the fact that it’s laminated

Does anyone know if CGC grades cards that are laminated? I understand the grade would be low but just curious if they could even do it. 

I’m just gonna say it.. Express TAT is always wrong! When it was at 12 days my sub took almost 30 working days and now at 7 days and we are on 12 working days and counting..

Express submissions are the most confusing for me. My last two express submissions have gone well over the listed TAT's and yet, they still dropped the estimate recently from 12 days to 7 days. I currently have an Express submission received 6/23, which is still in Grading/QC, which means it's already over the 7 day TAT. I just don't understand it. 

3 hours ago, Kiramouse said:

don't they take a picture of all your cards by default?

They are supposed to but my last two submissions there were no images because apparently they were having issues uploading them. That was probably a month ago and they still haven’t been uploaded. So yes, they are taking photographs but you still might not be able to see them and there’s nothing CGC can do about it, apparently.

45 minutes ago, Nathan Robins said:

I have just had to return one with this extra character still in the name on the label:

https://www.cgccomics.com/certlookup/3829836059/

This is the first out of dozens where they have made the mistake with these extra characters though

Well I’ve told customer service about both submissions that are affected and neither one has been fixed so I hope to see correct labels when they are images. What’s the process like to return one? Hopefully they fix it and send it back to you immediately