I'm not sure where else to go with this

[Dr. Love]

Go higher up the CGC chain, as high as you have to. Squeak loud, squeak often, and then maybe you'll get greased. vs hosed.

[RockMyAmadeus]

[DiceX]

Go higher up the CGC chain, as high as you have to. Squeak loud, squeak often, and then maybe you'll get greased. vs hosed.

 

Rare Dr. Love cameo.

 

 

[CKB]

Well I guess you can take some solace in the fact that CGC appears to be treating everone whose packages were lost on 9/11/12 as poorly as they treated you.

 

I hear one of the other customers was the Dalai Lama. At least you've got that going for you.

 

 

[Jiminy_Cricket-migration]

I sent in a submission waay back in July.

 

It was 4 books and they were graded and sent back on Sept 11 2012.

 

Today is January 3rd 2013, and I still have not received my books.

 

After a month, I called the post office and filed a claim over the phone. They told me that they would get back to me within 24-48 hours. A week later, I had not received a response from the post office, so I called them again. They told me that they had no information and that I needed to have the shipper file a claim.

 

I called CGC and spoke to someone in the shipping department who gave me a long story about a shipping container full of registered mail items that the post office misplaced and that their were 7 CGC packages headed to California that were in the container.

 

This is the first problem I have with this situation. I understand that CGC did not lose my package. However, as someone who has spent a lot of time in the customer service industry, I would think that if CGC knows that they have 7 lost packages they would give the customers a courtesy call or even an email to at least inform them of a potential issue with the order. This is quite simply good customer service. Instead the lack of this type of contact just seems to have been an indicator of things to come.

 

After speaking with the shipping department. I decided to hold off on a claim being filed since they were pretty certain that the container would be found by the holidays since they were in contact with the postmaster in Florida and getting updates almost daily.

 

This was in October. I waited until Dec. 11th in order to give them 3 months to locate my package. I called CGC to have them file a claim. This time I was not allowed to speak to anybody in the shipping dept and was told that it was up to me. I informed the customer service person that the post office told me the shipper needed to file the claim and I was told that they never file claims. They only gather the information the post office requests and then they give it to them.

 

So, I filed a claim. I called CGC once again when the claim form asked for the original postal receipt, amount paid for shipping, or the original label. I was informed that they would provide all of that information to the post office when they requested it. So I submitted the claim with the information I had.

 

Today I received a request from the post office for the evidence of mailing. Which is the amount paid, the original, receipt, or the mailing label (according to the letter one of these will be enough) They also requested the signature of the mailer of the package, or of the person with physical possession of the mailing receipt. Which would be CGC. I called again and told them what the post office was requesting. I was told they would gather the information and send it to me.

 

I am pretty fed up with CGC's customer service at this point. I have been selling things on eBay for over 10 years and I have been purchasing things through the mail for just as long. In every single case, it is always up to the shipper to resolve why the package was lost. I am not expecting CGC to replace my books. I just wanted more assistance in getting the issue with the post office resolved. Instead, they have created more work for me, and themselves. Now, I have to wait for them to gather the information (which will take a day or two according to them), ship it to me, and then I need to ship it to the post office. If they had just filed the claim in the first place, then the post office could have sent them the information request and then they could have sent the information to the post office directly.

 

Apparently, at least 4 of the other people who had packages sent out on the same day have already filed claims. I wonder if they are having the same issues I am having? I also wonder if they have been able to resolve anything?

 

I would definitely leave them negative feedback. What's their ID, so I can add them to my blocked list?

 

If you used a credit card for payment, I would call them immediately to get refunded. Then get to work on your civil suit.