Ed Hanes Posted June 1, 2021 Share Posted June 1, 2021 (edited) My box was delivered to CGC on April 21...that was six weeks ago. Has not been open or "Received" in submission. Just wondering........... CGC 9197495295 Edited June 1, 2021 by Ed Hanes Link to comment Share on other sites More sharing options...
Ed Hanes Posted June 1, 2021 Author Share Posted June 1, 2021 (edited) I got the typical response via email saying they are now taking 15-50 days to open submissions. SO I imagine next week it will be 15-60 days..ad so on and so on. Also, the email they sent me said they are posting the dates of the boxes being opened..so I guess they are stuck on April 12th.. Edited June 1, 2021 by Ed Hanes Link to comment Share on other sites More sharing options...
Ed Hanes Posted June 1, 2021 Author Share Posted June 1, 2021 Can CGC at least update the week of delivered boxes they are opening ..this would go a long way in relieving our first world problem anxieties??? Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted June 2, 2021 Administrator Share Posted June 2, 2021 Good morning, Thanks for your message. We are currently opening mail for comics from the week of April 12th. This is updated on our website here: CGC Services & Fees | CGC (cgccomics.com). Thanks! Link to comment Share on other sites More sharing options...
Ryan. Posted June 2, 2021 Share Posted June 2, 2021 1 hour ago, Jennifer F. said: We are currently opening mail for comics from the week of April 12th Holy---! Courageous Cat 1 Link to comment Share on other sites More sharing options...
JDubeCT Posted June 2, 2021 Share Posted June 2, 2021 (edited) With all due respect ... you have been on April 12th for at least 1+ weeks now... my package was also delivered 5/3. Prior to mailing in I called in to ask about modifying the order to fast track some issues as I will be leaving for vacation for a week end of June / beginning on July and I was told just to write it next to the issues on the invoice, which I did ... fast track was 29 days at that time. Here I am over 29 days and my package hasn't even been opened yet. I know you guys are crazy busy but in all fairness I feel a bit cheated in that you raised the rates but we are now getting lesser service in a sense then we were prior to raising the rates... I work in IT, I do not think it would be too hard to make some changes to your system to better let folks know where their package is in the process. each step of the way someone could update it.... Search by order number - possible results: - Not Received - Received / Pending Review - In Process - Quality Control - Return Mailed - Return Delivered Taken in via post/fexed etc... update status Package opened... update status Actually grading of issue started... update status Received by QC... update status Package sent... update status then i would imagine an API that checks tracking numbers could update when it is delivered. Again, I don't want to be 'that guy' but when you mail the item with a given expected return date to work around a time when you will be away (29 days +/- 2 weeks for shipping etc...) and that changes to 59 days +/- 2 weeks for shipping etc you can see how this puts you in a crappy spot and why folks could be frustrated. If 59 days is the current time including the delay in opening packages that would give me a return ship date of July 23rd instead of the original anticipated June 11th, and that's IF you opened it today. The reality is based on your current increases and delays I could expect a mid-August is more likely .. ON A FAST TRACK which if I get the original rate is about $50 more (or an additional 25% cost to my order) or under the new rate $75.. mid-August is when I expected to have the non-fast track items but based on what I just said now I can probably expect them mid/late Sept. I did expect some kind of delay given the recent surge, but I certainly did not expect the times to double inside of 30 days. Edited June 2, 2021 by JDubeCT correcting my math... long day... Courageous Cat and djzombi 2 Link to comment Share on other sites More sharing options...
Ed Hanes Posted June 2, 2021 Author Share Posted June 2, 2021 (edited) They have been opening boxes from week of april 12th for three weeks now. I really dont think they know what they are doing anymore Edited June 2, 2021 by Ed Hanes Courageous Cat 1 Link to comment Share on other sites More sharing options...
ickwinzs Posted June 2, 2021 Share Posted June 2, 2021 Friday will 6 weeks for me also Courageous Cat 1 Link to comment Share on other sites More sharing options...
Drink2mny Posted June 3, 2021 Share Posted June 3, 2021 I have one in their possession for over 154 days. Nothing special added to it. And no good update Courageous Cat 1 Link to comment Share on other sites More sharing options...
ickwinzs Posted June 3, 2021 Share Posted June 3, 2021 Gonna be snow on the ground before the books get back home Courageous Cat 1 Link to comment Share on other sites More sharing options...
Popular Post JDubeCT Posted June 4, 2021 Popular Post Share Posted June 4, 2021 I was thinking about this - my biggest complaint with businesses has always been communication and available information. I completely understand life is fluid and you can't always get what you want when you want, but when there is a change, especially when I am paying for something, I expect to be notified and/or have the ability to get detailed status updates. For example, when you order something online and you get a tracking number through some third party shipper and can't really get any info on where your item is ... that bothers me. So, to CGC, I offer this suggestion ... improve the order status on your website. I am going to make certain assumptions that seem perfectly logical and reasonable. I will assume that you cross reference an order number with a certification number... IE, when an order is placed a table is populated inside the database with the customer info, order info and entered comic book info. As an item is graded there would be the ability to add / update information for a given item. Searching can be accomplished via the order number or certification number. As an order / item moves through the process the database is updated. Possible outputs based on order number (no items reviewed yet): - Order not received - Order received - Order in process (see below for more info on this) - Order complete - Order shipped - Order delivered RE: 'Order in process' - here the system would give a detailed output of the items in the order and its' status: - Scheduled for grading - Grading in progress - Grading complete, certification xxxxxx (make xxxx a clickable link to search your system for the grading information) Your website - add a Order Status Update page in lieu of the one you have now... Customer enters their order number and the results below (they would have to be category based outputs assuming each category of item is graded by different folks): - Total CGC comic orders received: <total orders marked as received> - Currently processing orders received the week of: mm/dd/yyyy - Total CGC comics scheduled / being graded: <total comics flagged as scheduled or in progress grading> Your order status: <output from the list of possible order statuses above, if order is in process a further detailed output below> Your order is currently being processed by our staff, below you will find the details for each item listed in your order: - Amazing Spider-man issue 300: Grading in progress - Amazing Spider-man issue 316: Grading complete, certification ABC123 - Amazing Spider-man issue 361: Scheduled for grading This is a highly simplified concept and i know it may not match your system but if we, as customers (speaking for myself of course here but I assume others would like this too), could see this kind of detailed information it would go a long way for use figuring out where we are in the process and getting a real number of what you guys are dealing with volume. Right now all we see is talking points which is the default way most companies handle their customers ... "We're aware times are longer and we are working hard, we're sorry", "Due to an increase in volume we are behind our schedule and we are sorry", etc... its like getting a call from a telemarketer and you just want to hang up in anger. When I call for info I feel like I am detracting someone from answering more important calls and would rather get the info online myself. Take it for what it's worth, just my $0.02. Given that I work in IT unless your database is a mess this should be doable. rptcomics, TheOtterOne, Ugly Baby and 2 others 4 1 Link to comment Share on other sites More sharing options...
ickwinzs Posted June 5, 2021 Share Posted June 5, 2021 6 weeks, but today I got an email saying 1st order has been received. Now the next count starts. Link to comment Share on other sites More sharing options...
Popular Post NewWorldOrder Posted June 6, 2021 Popular Post Share Posted June 6, 2021 On 6/4/2021 at 6:09 PM, ickwinzs said: 6 weeks, but today I got an email saying 1st order has been received. Now the next count starts. Incorrect. The clock starts the not day your package is received in your account, but delivered at the CGC office. Meaning if my package was delivered today thats means its 85 business days estimate from USPS tracking saying signed/delivered to shipped back to my house. Books being "received" at CGC is already a month or so into the clock. Hope that helps! Cnelso9, greggy, ickwinzs and 2 others 2 3 Link to comment Share on other sites More sharing options...
ickwinzs Posted June 6, 2021 Share Posted June 6, 2021 41 minutes ago, NewWorldOrder said: Incorrect. The clock starts the not day your package is received in your account, but delivered at the CGC office. Meaning if my package was delivered today thats means its 85 business days estimate from USPS tracking saying signed/delivered to shipped back to my house. Books being "received" at CGC is already a month or so into the clock. Hope that helps! That does, Thank you very much, I was wondering why 1 book is already sceduled for grading NewWorldOrder 1 Link to comment Share on other sites More sharing options...
Ed Hanes Posted June 6, 2021 Author Share Posted June 6, 2021 41 minutes ago, ickwinzs said: That does, Thank you very much, I was wondering why 1 book is already sceduled for grading also, if you ordered pressing it wont say scheduled for grading until the press is done..in which case, ..they are marked only received Link to comment Share on other sites More sharing options...
ickwinzs Posted June 6, 2021 Share Posted June 6, 2021 23 minutes ago, Ed Hanes said: also, if you ordered pressing it wont say scheduled for grading until the press is done..in which case, ..they are marked only received The one book that is going to grading is a foil cover so it is not going for pressing. Link to comment Share on other sites More sharing options...
JDubeCT Posted June 7, 2021 Share Posted June 7, 2021 Today marks business day 25 since delivery. I had an additional thought (and would love someone from cgc to respond to these comments...) - If you have items that are fast tracked you should be able to mark on the box accordingly and when those items are received they should be pooled differently. Fast tracked items are opened based on a ratio of 2:1 for standard orders. When an item labelled fast track is received it is open, the invoice INSIDE the box is verified (the reason I say this is I chose to fast track some issues prior to mailing but after the order was placed and was told by customer service to just note the invoice which items should be fast tracked) - if no fast track found on invoice then it is put with standard items otherwise it is resealed and goes to the fast track allocation. For every 1 package in regular grading 2 are reviewed in fast track. I say this since the hold up really seems to be in large part the review of packages as well as grading. If I understand correctly you already separate items once opened based on fast track, so why not the packages too? This would allow folks who are paying for the faster grading to get the package earlier. Here's the reality ... under the new standards a modern package $22 to grade and take 82 days once received to be received, opened, graded and sent back; if you want to pay $15 more you can get that done in 66 days. Now, let's compare cost:benefiet. Standard grading comes out to about $0.27 a day cost for the customer. If I pay 68% more ($15/$22 = 0.68xxx or 68% rounded) I can get my order 19% faster (66/82 = 0.8048 or 81% rounded)... my cost per day is $0.56 a day. What this means is I am paying over 50% to get the item 20% faster... that really seems unfair. And given the rate increase combined with the removal of discounts for members it becomes even worse. Membership really becomes useful at the Elite tier but again let's break that down. Let's assume the average person sends in $300 a year in grading at normal price if they were Elite prior they would have a $150 credit and 15% off. So if they spent $300 for the tier, $300 in grading ($600) they would see $45 off the grading they spend and would have $150 to spend against that so they would pay $405 a year including membership + grading. Now, they spend $420. And that's not including incraesed fees Link to comment Share on other sites More sharing options...
Chetgunderson Posted June 7, 2021 Share Posted June 7, 2021 this is brutal, my submission arrived on April 22, and not received either. I know there are others in worst situations, but it just sucks. Link to comment Share on other sites More sharing options...
cklamer Posted June 8, 2021 Share Posted June 8, 2021 Just asking but all of the submissions that you are listing received at CGC mid-April they are saying they are opening now. So just wondering have any of your boxes been opened yet? I have one that was received at CGC April 29th. Now the tracking says they are all there and in their storage area. Link to comment Share on other sites More sharing options...
Ed Hanes Posted June 9, 2021 Author Share Posted June 9, 2021 finally opened mine on June 3rd for April 21 delivery djzombi 1 Link to comment Share on other sites More sharing options...
