Jason Epp Posted December 19, 2021 Share Posted December 19, 2021 Previously (with the old submission form), if any custom labels were requested on only a few books out of a larger order (ie. order of 25, with 5 custom & 20 regular labels), it created 2 separate shipping forms as they couldn't all be included together. Now it appears that a mix regular & custom labels can all be included in the same submission & shipped together (which great)! Can anyone confirm this is correct before I submit? I don't want to be hit with unexpected shipping charges if this is just a glitch. adampasz 1 Link to comment Share on other sites More sharing options...
adampasz Posted December 19, 2021 Share Posted December 19, 2021 I would be interested in this info too. I purchased a few custom labels back when they came out, but then stopped because the additional shipping charges were significant. Link to comment Share on other sites More sharing options...
Lightning55 Posted December 23, 2021 Share Posted December 23, 2021 I'd like to know this, too. Maybe @CGC Mike can find out the true story. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 23, 2021 Administrator Share Posted December 23, 2021 I believe you can but, let me double check. In the beginning, there were problems with the new submission form and this is what we were asking people to do. Just write a manual handwritten note to add these labels to the books you want these labels for on the submission form, and we will manually adjust your submission when we process this into our system. Mike Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 27, 2021 Administrator Share Posted December 27, 2021 I checked into this, and here is the reply: The system should be separating those invoices for things like custom labels, pressing, etc. But there is a current issue where it is not breaking them down into separate submissions on the packing slip. However, it will do that once we get the invoice in. As far as I know, it should be exactly the same as it had been in the past. IT is working on this glitch with the new form now. I am not sure how it is going to charge them but they should be seeing two separate submissions so it should be charging them shipping fees on both. Link to comment Share on other sites More sharing options...
Lightning55 Posted December 27, 2021 Share Posted December 27, 2021 Thanks for following up, @CGC Mike!! Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 28, 2021 Administrator Share Posted December 28, 2021 You are welcome. Link to comment Share on other sites More sharing options...
rexinnih Posted December 28, 2021 Share Posted December 28, 2021 Bummer, I was hoping they finally were combining standard and custom labels on one submission form. Willbert and djzombi 2 Link to comment Share on other sites More sharing options...
Jason Epp Posted January 2, 2022 Author Share Posted January 2, 2022 I've asked CGC for an official answer on whether they will be shipped together or separately once received, will post an update here on their response. djzombi 1 Link to comment Share on other sites More sharing options...
