Why does CGC keep charging my old EXPIRED Credit Card? 2 2

[Super Mole Retro]

CGC keeps charging my old, expired card even though on all my submissions I am putting in correct NEW card information.  Why are they doing this?  I can't even get through to the accounting department to get this corrected.  

[revat]

try emailing or the 'ask cgc' section here on the boards (dig a bit you'll find it)

[Super Mole Retro]

On 2/17/2022 at 4:30 PM, Sweedy said:

What did they say when you called their toll-free number?

I can't get through to their toll free number.  I get put on hold, then have to leave a message for them.  

On 2/17/2022 at 4:30 PM, revat said:

try emailing or the 'ask cgc' section here on the boards (dig a bit you'll find it)

I haven't gotten a response to any emails in months on other questions.  I will try the ask CGC section and hope someone is actually looking at it.

[CGC Mike]

I can tell you that accounting is currently way behind right now.  

[theCapraAegagrus]

[Ed Hanes]

The accounting dept , which is in NJ I believe, does not seem to get payment changes from new orders...so you have to contact them directly to change your account details. I have talked to them on several occasions about strange billing (including them using an old card). They are easy to work with and it always gets resolved. But I have been trying to call them this week and can never get through, which has never happened before.

Edited February 18, 2022 by Ed Hanes

[Gaard]

The fact that they are easy to work with does not make it acceptable that they do not get necessary payment changes from new orders.

[AwesomeSauce]

CGC accounting did the same exact thing to me. I can't believe this is happening! Now, I can't get through to accounting either. I have used CGC services for years now, and am just growing more and more disappointed by this. If I put my credit card information onto my order how difficult is it to use *that* card to process my order? If I ever get this situation straightened out, I've decided to never send any submissions to CGC ever again. I'm done.