roi asraf Posted March 22, 2022 Posted March 22, 2022 Hi I heard from some friends that there is a problem with the grading of Pokemon metal cards. is it true? Do you really stop grading them? thanks Roi
Administrator CGC Mike Posted March 23, 2022 Administrator Posted March 23, 2022 Hello We are still grading the cards however, there is a delay in the encapsulating process. Thanks, Mike
chaoticcow Posted March 25, 2022 Posted March 25, 2022 On 3/23/2022 at 5:59 AM, roi asraf said: Thats great news thanks mike If you plan on sending some in, do it separately from the rest of your order because its going hold the entire thing up.
Joshua Park Posted March 25, 2022 Posted March 25, 2022 @CGC Mike Why can't we keep the metal cards at CGC and ship the rest of the cards out? I have a 10 card standard order that's been on hold for over a month. I don't want the metal cards returned to me before being encapsulated because I don't want them damaged at shipping. Would we at least be getting some sort of refund for time lost? I just want my grades... Not sure why a new order can't be created only for the metal cards on hold and shipping the ones that can be shipped
revat Posted March 25, 2022 Posted March 25, 2022 On 3/25/2022 at 1:46 PM, Joshua Park said: @CGC Mike Why can't we keep the metal cards at CGC and ship the rest of the cards out? I have a 10 card standard order that's been on hold for over a month. I don't want the metal cards returned to me before being encapsulated because I don't want them damaged at shipping. Would we at least be getting some sort of refund for time lost? I just want my grades... Not sure why a new order can't be created only for the metal cards on hold and shipping the ones that can be shipped I don't have any answers, BUT I might suggest that you call CGC directly and get on the line with your specific ideas and requests. Independent of what CGC Mike says you're probably gonna have to talk to someone at CGC eventually to talk over the specifics of how to handle your situation. It sounds like you're in a position where CGC would be responsible for making you 'whole'. To me it seems like calling in would be more effective, more than CGC Mike being a go-between back and forth for a few rounds (then you having to wait for his response as he waits for CGC TCG response and then back and forth) then you having to contact them eventually anyways.
Joshua Park Posted March 25, 2022 Posted March 25, 2022 @revat I actually already contacted them via their customer support line multiple times and they all gave me the same answer unfortunately revat 1
Administrator CGC Mike Posted March 26, 2022 Administrator Posted March 26, 2022 On 3/25/2022 at 4:46 PM, Joshua Park said: @CGC Mike Why can't we keep the metal cards at CGC and ship the rest of the cards out? I have a 10 card standard order that's been on hold for over a month. I don't want the metal cards returned to me before being encapsulated because I don't want them damaged at shipping. Would we at least be getting some sort of refund for time lost? I just want my grades... Not sure why a new order can't be created only for the metal cards on hold and shipping the ones that can be shipped Seems you have already contacted customer service multiple times, you are probably aware of the answer. I have already been told by upper management that the submission return would be the entire submission. Mike
roi asraf Posted March 28, 2022 Author Posted March 28, 2022 how long is this delay??? if i would know about it i'd take this metal cards out
Administrator CGC Mike Posted March 29, 2022 Administrator Posted March 29, 2022 On 3/28/2022 at 2:45 PM, roi asraf said: how long is this delay??? if i would know about it i'd take this metal cards out We don't have an estimate as to how long the delay will be at this time. Sorry.
Administrator CGC Mike Posted April 12, 2022 Administrator Posted April 12, 2022 On 4/12/2022 at 10:58 AM, dscaggs21 said: Is there still no timeline on this? Not yet, sorry. We are still finalizing the holder solution for encapsulation.
Sargeanderson Posted April 12, 2022 Posted April 12, 2022 I just got off the phone and was told that my grading was complete but CGC is still waiting for the holder to encapsulate metal cards. The customer service rep said they didn't have my the grades on my cards in front of her. If I call back or send an email, is there a way I can I get information on what my grades are while I wait for them to be returned?
Administrator CGC Mike Posted April 13, 2022 Administrator Posted April 13, 2022 On 4/12/2022 at 4:36 PM, Sargeanderson said: I just got off the phone and was told that my grading was complete but CGC is still waiting for the holder to encapsulate metal cards. The customer service rep said they didn't have my the grades on my cards in front of her. If I call back or send an email, is there a way I can I get information on what my grades are while I wait for them to be returned? I believe you will have to wait until they have been encapsulated, and the order has been finalized. Mike
HomeGrownPoke1 Posted May 4, 2022 Posted May 4, 2022 (edited) On 5/2/2022 at 4:29 PM, dscaggs21 said: Still nothing at all? They said MAYBE at the end of May. Good luck.... Edited May 4, 2022 by HomeGrownPoke1 Loading....
Chris831M Posted May 27, 2022 Posted May 27, 2022 Since it’s only three days away from the end of May are we going to have an update on the metal cards soon? I know the post said they’ll have an update by the end of the month.
Administrator CGC Mike Posted May 29, 2022 Administrator Posted May 29, 2022 Hello CGC Trading Cards is continuing to conduct extensive research and testing into solutions to safely encapsulated the metal Pokémon Gold cards. All submissions with metal Pokémon Gold cards will be expedited as soon as this solution is in place. If customers do not wish to wait, they can contact Customer Service to have their submission returned. Any metal cards will not be encapsulated and the grading fees will be fully refunded. We apologize for the inconvenience and we appreciate everyone’s patience while we work on the best long-term encapsulation solution for these metal cards. Mike
Joshua Park Posted May 29, 2022 Posted May 29, 2022 We just get an automated answer when we ask for an update on a deadline you’ve provided? The news article said end of May. This is going to be like the pop report again isn’t it
Chris831M Posted June 7, 2022 Posted June 7, 2022 So now that we are well past May. Is there going to be any news cause I’ve held out for 6 months now for a update on these metal cards.
