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Getting aggravated with HERITAGE's slow shipping turnaround...
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Started by thethedew,

24 posts in this topic

thethedew

thethedew

Posted
Posted (edited)

Has been a month since the auction ended.  No word except for my cancelled check.

Please consider 'as read' the usual rah-rah about the vast number of auctions they keep hyping yet seem helpless to ship in a timely manner.  Thank you for your attention.

 

EDIT TO ADD:  Package in-hand.  Scroll to bottom to view.

Edited by thethedew
Result!
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jjonahjameson11

jjonahjameson11

Posted
Posted
On 7/18/2022 at 3:42 PM, thethedew said:

Has been a month since the auction ended.  No word except for my cancelled check.

Please consider 'as read' the usual rah-rah about the vast number of auctions they keep hyping yet seem helpless to ship in a timely manner.  Thank you for your attention.

Did you call anyone at HA to assist with your request about shipping?

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Bronty

Bronty

Posted
Posted (edited)
On 7/18/2022 at 3:42 PM, thethedew said:

Has been a month since the auction ended.  No word except for my cancelled check.

Please consider 'as read' the usual rah-rah about the vast number of auctions they keep hyping yet seem helpless to ship in a timely manner.  Thank you for your attention.

I mean, you could just call them you know.   I understand frustration and that but I literally dealt with this today myself.    I hadn't seen my package, it had been a long time, I called them and its now on its way.

It can probably be solved quickly with a call.

Edited by Bronty
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J.Sid

J.Sid

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Posted (edited)
On 7/18/2022 at 2:07 PM, Bronty said:

I mean, you could just call them you know.   I understand frustration and that but I literally dealt with this today myself.    I hadn't seen my package, it had been a long time, I called them and its now on its way.

It can probably be solved quickly with a call.

The problem is that this has become the default with HA in 2021/2022. They don't begin their end of the exchange until you call and nudge them.  

 

Edited by J.Sid
typo
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thethedew

thethedew

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On 7/18/2022 at 3:27 PM, Race said:

Who cancelled the check, and why?

Hey Race,
'Cancelled' is bank-speak for a properly-cashed or -deposited check.  It wasn't 'voided' which is something different.
AcA

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thethedew

thethedew

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Posted (edited)
On 7/18/2022 at 4:07 PM, Bronty said:

I mean, you could just call them you know.

Well, where's the fun in that? (:

I shouldn't have to nudge anybody to receive my property in a timely manner.

But... fine.  To take their side for a moment, if you look at the totality of stuff that they auction, so very much of it must be an absolute bear to ship properly.  Swords, armor... wine... paintings; and that's just off the top of my head.

Comic books, comic art, coins, currency, & trading cards must be a breeze compared to that.  But even then, a responsible company can't entrust the safe packaging of all this valuable stuff to a bunch of temps off the street.  These guys have got to know what they're doing, and be pretty specialized.  The loss of even a few of these type of employees from their shipping dept might well be devastating to their schedule.

I'm just saying, if their shipping is under strain, is it really the time to be ramping UP the number of auctions?   (If that's what's happening; I guess I'm talking about the layman's perception here) 

The appearance of competency should be a high priority for any business, in all departments.  If your shipping dept is struggling, ramp up employment.  If you can't attract good help, bite the bullet and increase compensation.  They're certainly spending enough on their Sales, Publicity, and Accounts Receivable.

Lots of auctions (i.e. sales) with poor follow-through is a Bad Look for any company.  IMHO.

(That said, yes, this evening I have nudged.  We'll see if it has any effect)

Edited by thethedew
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hmendryk

hmendryk

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Posted

I won a couple of items from HA this year and in both cases got prompt shipping. I paid using the eCheck feature. Since an actual check requires a couple of weeks to clear, I wonder if that has something to do with the tardy shipping? Once put aside to wait for the check to clear, perhaps they just get neglected unless someone calls to complain? I am not defending HA, shipping should be prompt as possible no matter the means of payment. Just trying to speculate why my experience is so different from others.

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Guest Race

Guest Race

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Posted (edited)

Checked my last HA auction on 6/22. Paid 6/24 with cc and they shipped 6/30, 5 biz days (including my payment day) later. I got it 7/2, so 10 days total. Not sure why e-check would be slower... I wonder if HA prioritizes cc payments b/c they bank the cc fee, i.e., they have a financial incentive to move those products first.

Edited by Race
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vodou

vodou

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I'm sure somebody can correct me if I'm wrong but Heritage should be subject to the same FTC 30 Day Rule for mail order that everyone else is?

Assuming they are, then if they are violating on a regular basis this sentence should be of some concern to them: The Rule further requires a seller to seek the buyer's consent to the delayed shipment when the seller learns that it cannot ship within the time stated or, if no time is stated, within 30 days. If the buyer does not consent, the seller must promptly refund all money paid for the unshipped merchandise.

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Andahaion

Andahaion

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On 7/20/2022 at 12:50 PM, thethedew said:

Result!
Nice packaging.  I may need to save it.  My garage is beginning to fill with unusual flat boxes.
So, for future reference... nudging Heritage may be required.  Good to know.

fedex.jpg

Those boxes are awesome. I ship paintings in them all the time, at least the expensive ones!  Totally worth keeping.

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Guest Race

Guest Race

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Posted

Just got the email from HA stating my wins from the 13th were shipped. As with last month's auction, it was exactly 5 days from my payment (via cc) on the 15th. To me, that's the expectation right now.

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Rick2you2

Rick2you2

Posted
Posted

On a related note, I won a piece on Clink 11 days ago, and immediately paid for it. I didn’t hear anything about it being shipped, so I sent an email today. The response was they are taking 2 weeks to ship due to volume, but almost immediately afterward, was notified it was shipped. ⛑

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