waynemel Posted February 20, 2023 Share Posted February 20, 2023 Hi, I received my submission for signature submission via a facilitator and requested custom labels and can see on the submission form it was filled in. However the custom labels were not applied but I was charged. Total of 3 custom labels. See submission #2686664. May I get a refund for the order? What is the process? If needed, I do have the submission form submitted by the facilitator. Thanks! Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted February 21, 2023 Administrator Share Posted February 21, 2023 Hello! We are so sorry that you did not receive the requested custom labels! I was able to pull up your account and it looks like you were not charged for the labels after all. I have sent a copy the invoice over to your email and you should receive it shortly. Please let us know if you have any additional questions. Link to comment Share on other sites More sharing options...
waynemel Posted February 21, 2023 Author Share Posted February 21, 2023 On 2/21/2023 at 9:33 AM, CrystalM CS said: Hello! We are so sorry that you did not receive the requested custom labels! I was able to pull up your account and it looks like you were not charged for the labels after all. I have sent a copy the invoice over to your email and you should receive it shortly. Please let us know if you have any additional questions. @CrystalM CSThanks for the follow up. I received the form you emailed to me. Yes, I was not charged though the submission form did state to add...oh well... Thanks again for the verification and receipt. Link to comment Share on other sites More sharing options...
