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Charged return Shipping cost for Mechanical Error ??
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Started by ALAN TONG,

2 posts in this topic

ALAN TONG

ALAN TONG

Posted
Posted (edited)

Hi CGC folks,

I just received a charge of $80 for return shipping on my credit card for Mechanical Error submission 4218625. Can I know why was I billed for this ? I was under the impression valid Mechanical Errors will not be charged shipping . Was the Mechanical Error submission not valid ?  FYI, I have corresponded with your team via email under subject heading “Re: Received CRACKED SLABS - invoices 2767686 & 2767687” before sending out the slabs back.

Please advise.

Alan

Edited by ALAN TONG
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