dbcn Posted May 25, 2023 Share Posted May 25, 2023 (edited) Just noticed that venom is an option for regular submission custom labels, but not for signature series…? seems odd. @CGC Mike any chance we could get this added as an option? Edited May 30, 2023 by dbcn Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted May 30, 2023 Administrator Share Posted May 30, 2023 I will check and let you know. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted May 30, 2023 Administrator Share Posted May 30, 2023 This is what I was told: Custom Labels are licensed through companies who own the characters we put on the label. We are unable to just quickly add a label for customers to purchase. Link to comment Share on other sites More sharing options...
dbcn Posted May 30, 2023 Author Share Posted May 30, 2023 Thanks for asking @CGC Mike - I realize that CGC can’t move quickly with the custom labels due to licensing, but I thought it seemed more like an oversight since there already exists a Venom custom label that’s active for the regular submissions. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted May 30, 2023 Administrator Share Posted May 30, 2023 On 5/30/2023 at 12:48 PM, dbcn said: Thanks for asking @CGC Mike - I realize that CGC can’t move quickly with the custom labels due to licensing, but I thought it seemed more like an oversight since there already exists a Venom custom label that’s active for the regular submissions. I presented your entire post to the signature series team, so it wasn't an oversight. A venom custom label will not be available for this signature series event. Sorry. Link to comment Share on other sites More sharing options...
dbcn Posted May 30, 2023 Author Share Posted May 30, 2023 That is a bummer. Thanks again @CGC Mike Link to comment Share on other sites More sharing options...
grendel013 Posted May 30, 2023 Share Posted May 30, 2023 Ironically, I just submitted a Venom Lethal Protector #1 (not signature series) and I selected the custom label. What I don't realize is that it split this into another order and requires a separate handling fee and return shipping. I'm assuming this will happen for every different label I select and will keep this in mind for future orders. I just assumed it would remain one order because they were all modern books I submitted. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted May 31, 2023 Administrator Share Posted May 31, 2023 On 5/30/2023 at 3:58 PM, grendel013 said: Ironically, I just submitted a Venom Lethal Protector #1 (not signature series) and I selected the custom label. What I don't realize is that it split this into another order and requires a separate handling fee and return shipping. I'm assuming this will happen for every different label I select and will keep this in mind for future orders. I just assumed it would remain one order because they were all modern books I submitted. I recommend starting a thread in the Ask CGC forum, and ask the customer service reps about this, just to make sure it is not an error. Link to comment Share on other sites More sharing options...
dbcn Posted June 1, 2023 Author Share Posted June 1, 2023 Hey @CGC Mike - so it looks like the Venom custom SS label is available, but for some reason, it’s not applied on all books - so are some specific books having the custom labels blocked…? That seems really weird - can you clarify why some books would be excluded from having the Venom custom label as an option? Link to comment Share on other sites More sharing options...
dbcn Posted June 4, 2023 Author Share Posted June 4, 2023 @CGC Mike I’ve reached out to customer support for clarification- thx Link to comment Share on other sites More sharing options...
