Mechanical Error, please help 1 1

[OJ Pimpson]

This is pretty frustrating. I sent in a book to be reholdered to notate it being a Newstand issue. I wrote that it was a Newstand on the paperwork. I also taped a note to the slab explaining that it was a Newstand as well. Of course when it gets posted as recieved there is no mention of it being a Newstand. I emailed customer service to explain that this needed to be fixed. This book arrived at my house last Friday. I was out of town and I just opened it and of course it doesn’t have newsstand notation on it. I attempt to use a mechanical error to send this back to have fixed and it says the window to do this is closed. Despite the fact that I am supposed to have a two week window from the day it was received. So two things….

 

1. I need help to get this fixed, I’ll attach the info about the order and a screen shot showing FedEx delivered last Friday. 
 

2. If you are going to make newsstand notations available you guys need to be be aware of how to identify newsstand books. This is a Star Wars book from 2003. The direct sales have “Direct Sales” printed in the UPC. Newsstands have “Star Wars:Universe” printed in the UPC. 
 

 

[OJ Pimpson]

This was literally received 8 days ago and was shipped 12 days ago. So by no metric has the 14 day window closed

[NickiO CS]

Hello @Hot Nickels , 

Thank you for contacting us, and I am sorry that this has not been resolved. I will have this reviewed by the grading team and will reach out to you directly. 

Thank you. 

[OJ Pimpson]

Much appreciated.