Why does INCOMPLETE flag as 'pedigree' for a reholder? 0

[troydivision1]

I would like to start reholdering my legacy slabs to be consistent with current slabs.
This will start with comics that have custom labels.
I am trying to enter a comic for a high-value reholder that is incomplete.
The system automatically flags it as a pedigree (it is not) and will not allow me to make the choices to view or select a custom label.
Coding error or purposeful?
Thank you in advance.
 

Edited July 7, 2023 by troy.division
missed a word

[MattM CS]

Hello @troy.division,

Depending on when this was originally graded the incomplete notation has been and is entered into the Pedigree field purposefully. This is done for visible centering on the label. If you are sending these in for reholdering there is nothing else you need to change on this. You will not be charged a pedigree fee for these as they are only reholders so this will not apply. I am sorry for the confusion this has caused. Let us know if you have any other questions. 

[troydivision1]

Thank you @MattM CS

My issue is that because of the 'pedigree' designation (which I cannot change) the system prohibits me from even checking the custom label option.
How can this be addressed / remedied?

[MattM CS]

Hello @troy.division,

Thank you for confirming this. Please write the specific label number (found HERE) on your submission packing slip making the request there. Because this is a software issue we will not be able to change this without the book in hand, unfortunately. I am sorry for the inconvenience. 

[troydivision1]

Thank you very much.
Will do.

[troydivision1]

Hi @MattM CS

Bumping this with the announcement of the 'New York' Spider-Man label being taken out of the vault.

To confirm what you are saying since I can't choose a custom label -
I should request the reholder and then write on the paperwork that I want the New York custom label?

I want to be crystal clear on this process as it is a high value book being sent out.
Thank you in advance.

Edited September 21, 2023 by Chamber of Chills

[MattM CS]

In the case of this book that is correct. @Chamber of Chills Otherwise you would be able to select the custom label option from the drop-down menu.