Card Images All Missing? 1 1

[j.everstones]

I was looking for the scanned images taken of my recent submission, which I just received back yesterday. However, the scans weren't where I normally find them on the Cert lookup. Instead, I'm seeing a blank area. I tried a bunch of other Certs from previous orders, and all of the images have disappeared. I tried this on both Chrome and Edge, as well as on my phone, but the scans aren't there. Is there a glitch with the site at the moment? 

[NickiO CS]

Hello @j.everstones, 

Thank you for reaching out to us. Images may take a few days to update online. In most cases, images will be available within a week of submission shipment. 

If you have any other questions, please let us know. 

[SnorlaxCollective]

On 9/10/2023 at 6:59 AM, j.everstones said:

I was looking for the scanned images taken of my recent submission, which I just received back yesterday. However, the scans weren't where I normally find them on the Cert lookup. Instead, I'm seeing a blank area. I tried a bunch of other Certs from previous orders, and all of the images have disappeared. I tried this on both Chrome and Edge, as well as on my phone, but the scans aren't there. Is there a glitch with the site at the moment? 

I think it has to do with the website update yesterday. Im having the same issue.

I also had two submissions post and ship Friday, but now they show they reverted back after the update saturday.

[finitefinds]

Same issue here, images that were there from recent submissions have all vanished.  Also, all of my Pristine 10 sports cards have all reverted to Gem Mint 10 in the registry.

[j.everstones]

On 9/10/2023 at 11:59 AM, NickiO CS said:

Hello @j.everstones, 

Thank you for reaching out to us. Images may take a few days to update online. In most cases, images will be available within a week of submission shipment. 

If you have any other questions, please let us know. 

Thank you, but this is not what I meant. No card images are showing up on the website whatsoever. 

[cyclonus11]

While I can see images, they now take a second to load and will show as a broken image briefly. It was not doing that before this weekend.

Edit to add that the VeeFriends card images for the new registry section are showing broken for me.

Edited September 10, 2023 by cyclonus11