scdreas Posted June 17, 2023 Share Posted June 17, 2023 How do I return a graded card that I believe has a incorrect description label? Link to comment Share on other sites More sharing options...
Administrator CGCRyan Posted June 19, 2023 Administrator Share Posted June 19, 2023 On 6/17/2023 at 6:44 PM, scdreas said: How do I return a graded card that I believe has a incorrect description label? Thank you for reaching out to us. If you have a card that you feel has an error on the label, it can be returned through our Mechanical Error service to have its label and card information corrected free of charge. Please utilize our self-serve Mechanical Error feature on the Online Submission form using the link HERE to return your item for correction. Simply select Mechanical Error as your service and follow the directions to retrieve a free shipping label to have this returned to us. PLEASE NOTE: This service is only available within 14 days of your receipt of the collectible, so you would need to submit the Mechanical Error claim on the Online Submission Form within that timeframe. Feel free to let us know if you have any additional questions. Link to comment Share on other sites More sharing options...
northkorea Posted July 8, 2023 Share Posted July 8, 2023 On 6/19/2023 at 8:38 AM, CGCRyan said:PLEASE NOTE: This service is only available within 14 days of your receipt of the collectible, so you would need to submit the Mechanical Error claim on the Online Submission Form within that timeframe. Hi Ryan, When did the 14-day restriction become a policy? I don’t recall that ever being mentioned for any of my submissions. Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted July 10, 2023 Administrator Share Posted July 10, 2023 Hello @northkorea the 14-day window has always been a part of the Mechanical Error policy and is the same for all companies under CCG. This includes CGC, CSG, NGC, etc. Link to comment Share on other sites More sharing options...
northkorea Posted July 11, 2023 Share Posted July 11, 2023 On 7/10/2023 at 3:01 AM, CrystalM CS said: Hello @northkorea the 14-day window has always been a part of the Mechanical Error policy and is the same for all companies under CCG. This includes CGC, CSG, NGC, etc. So, in an effort to enforce the nonsensical 14-day policy, CCG would prefer to have cards mislabeled in the marketplace? Link to comment Share on other sites More sharing options...
