Mislabeled slabs 1 1

[Mfreeman77]

Two of the cards I received back from my last submission were improperly labeled. Is there a way I can have this fixed? 

[CGCRyan]

Thank you for reaching out to us. If you have a card that you feel has an error on the label, it can be returned through our Mechanical Error service to have its label and card information corrected free of charge. Please utilize our self-serve Mechanical Error feature on the Online Submission form using the link HERE to return your item for correction. Simply select Mechanical Error as your service and follow the directions to retrieve a free shipping label to have this returned to us. PLEASE NOTE: This service is only available within 14 days of your receipt of the collectible, so you would need to submit the Mechanical Error claim on the Online Submission Form within that timeframe. Valid Mechanical Error submissions will not be charged shipping, handling or insurance fees as long as the return is made within 14 days of your receipt of the collectible.

Feel free to let us know if you have any additional questions.

[jimbo_7071]

On 9/22/2023 at 3:03 PM, CGCRyan said:

PLEASE NOTE: This service is only available within 14 days of your receipt of the collectible, so you would need to submit the Mechanical Error claim on the Online Submission Form within that timeframe. 

Feel free to let us know if you have any additional questions.

14 days? How generous. Nice to know CGC is so dedicated to taking ownership of its mistakes.

[NickiO CS]

Hello @jimbo_7071, 

Thank you for your response. We understand label accuracy is important. If you have submitted a card and it has been returned with incorrect information on the label, please contact us.